Hello MLeo3,
I'm John an Independent Advisor and a Microsoft user like you. I understand you have a problem with your laptop camera. Did you made any changes recently? What is your current windows version and edition? Press WIN+I, select System then About. Do you see any errors?
I compiled below solutions for you to try.
Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.
Camera Privacy Switch located at the right side of the laptop
Camera Shutter Key located on the keyboard
Please try to press FN+F6 or F10. or try other F key combinations.
Press Start then search command prompt
Right click then run as administrator (note: try to disable translation to see the correct command)
type: msdt.exe -id DeviceDiagnostic
Run the troubleshooter
Restart your PC
Step 1. Give your apps permission
If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.
To let apps access the camera, select the Start button, and then select Settings > Privacy > Camera. Then turn on Allow access to camera on this device.
Step 2. Check your antivirus software
In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website.
Step 3. Update a device driver using Windows Update
In the search box on the taskbar, type check for updates, then select Check for updates from the list of results.
Under Windows Update, select Check for updates. Windows Update will tell you if you need any updates or not, and whether the latest updates were successfully installed.
Step 4. Download and install the camera driver
In the search box on the taskbar, type device manager, then select Device Manager from the list of results.
In the list of hardware categories, find the device that you want to update, and then double-click the device name.
Click the Driver tab, click Update Driver, and then follow the instructions.
Please go to your manufacturer's Support Page. Download and install latest drivers for your camera.
Step 5. Roll back your webcam driver
Press Start then search Device Manager
Right-click the camera, and select the Properties option.
Click the Driver tab.
Click the Roll Back Driver button.
Click the Yes button to confirm.
Restart your computer.
Step 6. Uninstall your webcam driver
Press Start then search Device Manager
Right-click the camera, and select Uninstall device.
Put a check on the box "Delete the driver software for this device"
Click Uninstall
Restart your computer and Windows will automatically install the driver after log in
Step 7. If your camera isn't listed in Device manager, test ports and run a scan
If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps:
Open Device Manager.
Click your Computer name then click Action tab
Add a legacy hardware then Click Next
Install the hardware that I manually select from a list (Advanced)
Select Imaging Devices then Next
Manufacturer = Kyocera then Model = 260ci WIA Driver (USB)
Click Next then Restart your Computer.
If Camera doesn't work in Windows 10
https://support.microsoft.com/en-us/help/13753/...
I hope this helps! Please let me know if you have any further concerns.
Sincerely
John DeV
Independent Advisor
