Microsoft Store Error Code: 0x80131500

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W



I've tried wsreset.exe- no success


I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success


I've tried to reset my region, language, and speech - no success


I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success


Ideas?






Answer
Answer

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:


Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!

1128 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer
Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

56 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated May 12, 2024 Views 592,440 Applies to: