Adobe XD on RS5

I submitted the problem on the Feedback hub and it said it shared the information with Adobe. I didn't think to ask their support or anything, so I'll look into that.  

Update: I checked on their forums and they said they don't focus on bug fixes for beta builds of OSes

I see "event 5961" logged.

Only thing it led to to was this support article, however I don't believe this is the correct diagnosis in this case.

Microsoft Store Apps fail to start if default registry or file permissions modified

Update: There is a thread on the Adobe forums where the issue is acknowledged as under investigation:

Adobe XD crashes on startup...

My logs are below, I guess we are all seeing the same issue though.

-----

%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-TWinUI%4Operational.evtx

Activation for Adobe.CC.XD_adky2gkssdxte!App failed. Error code: Unknown HResult Error code: 0x80040904. Activation phase: COM App activation

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-----

And this in the crash logs:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.CC.XD_8.0._7067f65712fa47e52ac7b4ac9d726e595be78e95_3aa85b8b_03e5b793

Version=1
EventType=MoAppCrash
EventTime=131709742225074924
ReportType=2
Consent=1
UploadTime=131709742238248686
ReportStatus=268435456
ReportIdentifier=b730eb3b-b779-4746-b257-09201156b7db
IntegratorReportIdentifier=8b2d167a-fe2a-4ac1-9a16-1905128dab17
Wow64Host=34404
NsAppName=praid:App
OriginalFilename=XD.exe
AppSessionGuid=00002130-0001-000c-8d32-4d0850edd301
TargetAppId=U:Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte!App
TargetAppVer=8.0.22.11_x64_!2018//05//04:02:16:20!29b4798!XD CC.exe
BootId=4294967295
TargetAsId=294
IsFatal=1
Response.BucketId=b19c3ae15ea497c7d3dd98d4bc95d79e
Response.BucketTable=5
Response.LegacyBucketId=1431468296038111134
Response.type=4
Sig[0].Name=Package Full Name
Sig[0].Value=Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte
Sig[1].Name=Application Name
Sig[1].Value=praid:App
Sig[2].Name=Application Version
Sig[2].Value=8.0.22.11
Sig[3].Name=Application Timestamp
Sig[3].Value=5aebc274
Sig[4].Name=Fault Module Name
Sig[4].Value=Windows.UI.Xaml.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=10.0.17666.1000
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=681f498a
Sig[7].Name=Exception Code
Sig[7].Value=80070005
Sig[8].Name=Exception Offset
Sig[8].Value=00000000004d70f1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17666.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=73a3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=73a3816f9f247b62adf9659426a86138
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=cc2f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=cc2fbec6264cb1f54ce49cac13d67bc0
UI[2]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe
LoadedModule[0]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
LoadedModule[5]=C:\WINDOWS\System32\win32u.dll
LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[10]=C:\WINDOWS\System32\ole32.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[16]=C:\WINDOWS\System32\sechost.dll
LoadedModule[17]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[18]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[19]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL
LoadedModule[20]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[21]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll
LoadedModule[22]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[24]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[28]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[29]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\PsdLib.dll
LoadedModule[30]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[31]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\libGLESv2.dll
LoadedModule[32]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\AGM.dll
LoadedModule[33]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[34]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[35]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\libEGL.dll
LoadedModule[36]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\ACE.dll
LoadedModule[37]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[38]=C:\WINDOWS\System32\shcore.dll
LoadedModule[39]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[40]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[41]=C:\WINDOWS\System32\profapi.dll
LoadedModule[42]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[43]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\tbb.dll
LoadedModule[44]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\CoolType.dll
LoadedModule[45]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\BIBUtils.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[51]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\AdobeXMP.dll
LoadedModule[52]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\AXE8SharedExpat.dll
LoadedModule[53]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\BIB.dll
LoadedModule[54]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\WRServices.dll
LoadedModule[55]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[56]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[58]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[59]=C:\Windows\System32\Windows.UI.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\InputHost.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll
LoadedModule[68]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[69]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\RMCLIENT.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\profext.dll
LoadedModule[73]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[77]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[79]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[80]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[81]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[83]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
LoadedModule[84]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igd10iumd64.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[87]=C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igc64.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[89]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[90]=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\CreativeSDKFoundation.dll
LoadedModule[91]=C:\Windows\System32\Windows.System.Diagnostics.dll
LoadedModule[92]=C:\Windows\System32\CryptoWinRT.dll
LoadedModule[93]=C:\Windows\System32\Windows.System.Launcher.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17666
OsInfo[3].Key=ubr
OsInfo[3].Value=1000
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=9111
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1000.17666.0-11.0.47
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8058
OsInfo[19].Key=svolsz
OsInfo[19].Value=77
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180504
OsInfo[22].Key=bldtm
OsInfo[22].Value=1501
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs_prerelease
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17666.1000.amd64fre.rs_prerelease.180504-1501
OsInfo[30].Key=buildflightid
OsInfo[30].Value=938E373A-C764-4344-81CA-03E2424EE7D3.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=WIF
OsInfo[33].Key=expid
OsInfo[33].Value=NG:5CAF8,DR:1C7,FX:108F317,FX:1090647,FX:109FD7C,FX:1101BEFC,FX:1109F004,FX:20FFE031
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=MoAppCrash
AppName=Adobe XD CC
AppPath=C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C55F9E903257095C7F72718903214E7F
MetadataHash=-608981345

I see "event 5961" logged.

Only thing it led to to was this support article, however I don't believe this is the correct diagnosis in this case.

Microsoft Store Apps fail to start if default registry or file permissions modified

Why?  That is an unusually complete troubleshooter.  What all did you try to do with it?  A way of supplementing and checking it hypothesis would be to run ProcMon and capture whatever actual registry permissions were wrong.  It might even be sufficient to just use the Count Occurrences tool on the Result field and filter from that.

Otherwise it would be nice if Adobe would share some diagnostics.

PS>cd ~\Desktop\Err
PS>.\err 0x80040904
# as an HRESULT: Severity: FAILURE (1), Facility: 0x4, Code 0x904
# for hex 0x904 / decimal 2308 :
  ecExpDivByZero                                                ec.h
  SQL_2308_severity_16                                          sql_err
# %sReference to an undefined name '%ls' within namespace
# '%ls'
# 2 matches found for "0x80040904"
PS>net helpmsg (0x904)

The system cannot find message text for message number 0x904 in the message file for NETMSG.

Here's why I think the troubleshooter is on the right track

Sig[7].Name=Exception Code
Sig[7].Value=80070005

PS>net helpmsg (0x5)

Access is denied.

There are better diagnostic hints in an earlier incident about the same symptom with an earlier version.

https://forums.adobe.com/thread/2283870

(BING search for

    AppCrash_Adobe.CC.XD
)

Then, again, ProcMon would help discover such supplementary diagnostic files.  Filter with Operation Is WriteFile and use its Count Occurrences tool on the Path field.

Good luck

Robert Aldwinckle

---

Thank you for you assistance.

Why? That is an unusually complete troubleshooter.  What all did you try to do with it?

I didn't (and still don't) believe it is the correct diagnosis in this case mostly through process of elimination:

1. I haven't changed file system permissions and registry permissions. Nor is group policy being used to manage permissions on my PC.
2. I can find no reports of anyone with Redstone 5 being able to successfully run XD. If the cause was that "Registry and or file system permissions may have been changed from their defaults" I would't expect it to affect every machine (as some would presumably still be using these defaults).
3. Adobe XD runs on stable versions of Windows 10.

I am afraid I am not a Windows native so the the Process Monitor diagnostics has been hard going. 

I captured filtering to events form the process to "XD CC.exe".

Filtering by WriteFile operations there is only one event and the result is SUCCESS. It is for this file:

%LOCALAPPDATA%\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\logLevel.txt

Filtering the result to anything other than SUCCESS returned more results, but that still left a few events and possibilities. There are many unsuccessful results including BUFFER_OVERFLOW on a QuerySecurityFile operation and SHARING_VIOLATION on a CreateFile operation. Both for the same file:

%LOCALAPPDATA%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\GEH\POF.dat

Interestingly just before the SHARING_VIOLATION CreateFile operation there is another CreateFile operation on the same file which results in a SUCCESS (these occur within three ten-thousandths of a second (0.0003) of each other).

Speculation now but to me this suggests some kind of race condition. A quick glance at the Google results for "createfile sharing violation" indicates it is a problem others have grappled with.

I think I am going to put my feet up now and leave this to Adobe.

It is launching for me in the latest preview build (1803).

Not particularly stable though.

Build 1803? That's an RS4 update for Windows 10 Server, not an RS5 update

Maybe you mean build 17677?

Build 1803? That's an RS4 update for Windows 10 Server, not an RS5 update

Maybe you mean build 17677?

I think aThingOrTwo meant win10 version 1803 build 17677 (Skip ahead - fast ring) 

Updating to this latest insider preview now, because I still can't start XD (Windows.UI.Xaml.dll) on current build 17672.1

Edit: Adobe XD still crashes on 17677, but after loading a (new) project and performing actions like scrolling or typing it still crashes, logging a TextInputFramework.dll error.

Build 1803? That's an RS4 update for Windows 10 Server, not an RS5 update

Maybe you mean build 17677?

I think aThingOrTwo meant win10 version 1803 build 17677 (Skip ahead - fast ring) 

Updating to this latest insider preview now, because I still can't start XD (Windows.UI.Xaml.dll) on current build 17672.1

Edit: Adobe XD still crashes on 17677, but after loading a (new) project and performing actions like scrolling or typing it still crashes, logging a TextInputFramework.dll error.

Exactly.

Adobe XD is working fine on 1803 and I think MS is playing a bit too much with the UI shell that they are unintentionally breaking other things. BTW they fixed the issue related to the XAMLUI.dll in 17677. 

They have been playing around quite a bit with the reveal effect and UI in general. 

I started a similar thread on XD forums and just finished a call with their support executive. We all are having issues with RS5 builds.

Hope MS fixes it with the next build.