Game won't play.

hi, I've been trying to play Conker Live & Reloaded and when I place the game disc in my tray and close it, it reconizes the game and gives me the option to play it. So when I then try to play it the screen goes dark and then goes back to my dashboard with an error message saying, "The game couldn't start, Please try downloading the game again.  For more info visit xbox.com/support" I've been talking with xbox support over the phone and we've tried everything including, clearing cache, left bumper right bumper, x method, downloading new update every single way, unmounting hard drive, installing onto hard drive(doesn't give option) etc. We think we've tried everything. The twist is I have an Xbox 360 S and my friend has an xbox 360 arcade(white) with the same system update as I have and he doesn't have a hard drive when the game tells me it needs a hard drive in order to play it. It works perfectly on his and the game disc is also in mint condition. The game is also on Xbox's list of backwards compatible games. HELP! 

-kevin