Ask a new question

Games won't update or install

rang support and they can't help me. But my games won't update or install. They stay at 0% then say installation stopped. I have factory reset the console. Power cycled. Uninstalled and tried to reinstall and nothing? I am on open NAT internet connection is fine. Speed is fine?????

|

Hey Luke Mori,


Are you connected through a wireless or wired connection?  Have you tried the alternative connection to see if the behavior is the same? If you still see the behavior, please make sure to report this from the console directly, as that contains essential information for the developers to investigate further.


Thanks!


-Kronos

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hey Luke Mori,


Are you connected through a wireless or wired connection?  Have you tried the alternative connection to see if the behavior is the same? If you still see the behavior, please make sure to report this from the console directly, as that contains essential information for the developers to investigate further.


Thanks!


-Kronos

yeah I have tried both wired and wire less. Still the same. I have also reported from the console aswell. If I leave the preview program will this fix my issue? Also will I lose anything I have bought from the store while in the program if i leave?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


yeah I have tried both wired and wire less. Still the same. I have also reported from the console aswell. If I leave the preview program will this fix my issue? Also will I lose anything I have bought from the store while in the program if i leave?

Thanks for the additional information.  I can't guarantee that leaving the Preview program will resolve the issue, but you won't lose any content by leaving if that is your decision.


-Kronos

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 23, 2021 Views 14 Applies to: