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Blue screen error "Stop 0x0000003E" when installing Vista SP2

Blue screen error "Stop 0x0000003E" appears when you try to install Windows Vista® Service Pack 2 or Windows® Server 2008 Service Pack 2 on a computer with certain multiple processors

*original title - Al actualizar la Vaio VGN-Z870TG aparece este error referido al Windows Vista cuando la máquina opera en Windows 7__¿Que debo hacer?*

Answer
Answer

Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly.

1. Download the Norton Removal Tool, saving it to your desktop:  ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

4. Reset IE8 Advanced settings per http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

5. Open IE8 32-bit (only) to http://support.microsoft.com/kb/971058 & run the Fix It in DEFAULT and then AGGRESSIVE modes. [1]

6. Reboot one last time & test.

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[1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated November 19, 2022 Views 436 Applies to: