"This verison of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program.

Hello,

I seem to be having issues when trying to install a program on my Windows 7 that used to run on my Windows XP and Windows Vista. I have used the Troubleshoot Compatibility tool and selected these settings on the SETUP file but nothing seems to work the error message that i receive is as follows :

"This verison of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program, and then contact the software publisher."

Is there any way to adjust my computer's setting to allow for this program to run properly? Any and all solutions would be greatly helpful.

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Answer

Marilyn O

Hello Rdforbe,

The problem is software that was created for Windows 95, 98, and Windows XP has no way of properly working with an operating system that did not even exist when the software was written. However, the error message you are getting normally means you have a 32-bit software that you are trying to install on a 64-bit system.

To find out if your computer is running 32-bit or 64-bit Windows, do the following:
Open System by clicking the Start button , clicking Control Panel, click on System.
Under System, you can view the system type. This will describe whether you have 32-bit or 64-bit.

You can also try compatiblity mode.

If the program is not compatible, then you may try to install and run the program in compatibility mode.

Use the following steps:

1) Right click on the Program

2) Click on Properties

3) Click on Compatibility tab

4) Select Run this program in compatibility mode and select Windows Vista or whatever operating system the program was running successfully.

Refer to the link here: Make older programs run in this version of Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

If you run Windows 7 Professional or Ultimate version, install Windows Virtual PC and Windows XP mode (http://www.microsoft.com/windows/virtual-pc/default.aspx) and execute your software in Windows XP.

If you run Windows 7 Home Premium, try VirtualBox (www.virtualbox.org) or VMware Player (www.vmware.com) or any other 3<sup>rd</sup> party virtualization software and install a separate copy of Windows XP (either Home Edition or Professional) for that purpose.You can find virtualization software free of charge that will run on Windows 7 Home Premium.

Hope this helps.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
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"This verison of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program.

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"This verison of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program.

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Question Info

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