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Windows 10 upgrade consistently fails at 24% (installing from USB created with the 'creation tool')

Upgrading from 8.1. Set my language and local to US-English, ran DISM, fixed Win update etc etc.

No matter what I try I can't get the installation to go beyond 24%. This is the error log produced. Can anyone shed any light on this?

2015-07-30 19:59:05, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 19:59:14, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 19:59:16, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104
2015-07-30 19:59:16, Error                 MOUPG  CSetupManager::ExecuteInstallMode(656): Result = 0x800705BB
2015-07-30 19:59:16, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(376): Result = 0x800705BB
2015-07-30 19:59:19, Error                 MOUPG  CSetupManager::Execute(222): Result = 0x800705BB
2015-07-30 19:59:19, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x800705BB
2015-07-30 19:59:19, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216
2015-07-30 19:59:57, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
2015-07-30 20:00:00, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
2015-07-30 20:50:55, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:51:03, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:51:05, Error                        CDiagnosticsHelper::SetDeferredSQMDatapoint: Attempting to set a deferred SQM datapoint in an invalid SQM session[gle=0x000000b7]
2015-07-30 20:51:05, Error                        CDiagnosticsHelper::SetDeferredSQMDatapoint: Attempting to set a deferred SQM datapoint in an invalid SQM session[gle=0x000000b7]
2015-07-30 20:51:19, Error                        [SetupHost.exe]  (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
2015-07-30 20:51:26, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:53:05, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:53:07, Error                        CDiagnosticsHelper::SetDeferredSQMDatapoint: Attempting to set a deferred SQM datapoint in an invalid SQM session[gle=0x000000b7]
2015-07-30 20:53:07, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session[gle=0x000000b7]
2015-07-30 20:53:12, Error                        [SetupHost.exe]  (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
2015-07-30 20:53:18, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:55:58, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:58:42, Error                        CDiagnosticsHelper::SetDeferredSQMDatapoint: Attempting to set a deferred SQM datapoint in an invalid SQM session[gle=0x000000b7]
2015-07-30 20:59:12, Error                        [SetupHost.exe]  (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
2015-07-30 20:59:21, Error                        CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-07-30 20:59:26, Error                 CONX   Failed to initialize net class data 80070005

2015-07-30 20:59:26, Error                 CONX   Failed to get class data from printer 80070057

2015-07-30 21:00:12, Error                 CONX   Unable to get message handle 80092009 c:\windows\system32\drivers\athwbx.sys

2015-07-30 21:01:30, Error                        [SetupHost.exe]  (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
2015-07-30 21:01:44, Error                        [SetupHost.exe]  (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
2015-07-30 21:05:39, Error                        [SetupHost.exe] ReAgentXMLParser::ParseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-07-30 21:05:39, Error                 SP     CSetSafeOSBootCommand::DoExecute: Failed to set the boot app $WINDOWS.~BT\Sources\SetupPlatform.exe. hr = 0x80070003[gle=0x00000003]
2015-07-30 21:05:39, Error                 SP     Operation failed: Set safe OS boot command. Error: 0x80070003[gle=0x000000b7]
2015-07-30 21:05:39, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-07-30 21:05:39, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070003]
2015-07-30 21:05:39, Error                 MOUPG  CDlpActionImageDeploy::ExecuteRoutine(329): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CSetupManager::ExecuteTask(1961): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CSetupManager::ExecuteTask(1924): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CSetupManager::ExecuteInstallMode(744): Result = 0x80070003
2015-07-30 21:05:41, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(377): Result = 0x80070003
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(String) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005][gle=0x00000002]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005][gle=0x00000002]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005][gle=0x00000002]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:05:43, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]
2015-07-30 21:06:02, Error                 MOUPG  CSetupManager::Execute(223): Result = 0x80070003
2015-07-30 21:06:02, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x80070003
2015-07-30 21:06:18, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216


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Troubleshooting installation:

Best,
Andre
twitter/adacosta
groovypost.com

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  • Disable (preferrably uninstall) your Antivirus utility before attempting the upgrade.
  • Disable General USB Devices (example - Smart Card Reader). 
  • Do a clean boot and try again.
  • If you are upgrading using the .ISO file, disconnect from the Internet during setup, if you are connected by LAN (Ethernet) or Wi-Fi, disable both and attempt setup again. 
  • If you are updating through Windows Update, when the download reaches 100% disconnect from the Internet LAN (Ethernet) or Wi-Fi and proceed with the installation.
  • If that does not work, try using the .ISO file to upgrade if possible.
  • If you are connected to a domain, switch to a local account
  • If you have any external devices attached to the machine, disconnect them (example, USB keys, external hard disk, printers, non-essential devices).

    How to: upgrade from previous versions of Windows using Windows 10 ISO file

    Click HERE to download official ISO media for Windows 10 from Microsoft.

Best,
Andre
twitter/adacosta
groovypost.com

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  • Disable General USB Devices

Really?  You'd recommend disabling USB devices prior to creating a Windows 10 installation USB flash drive?

Having Microsoft reps providing these types of answers isn't contributing to a successful product launch :-(

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As I have said I am installing from a USB created by the 'creation tool'. I have tried all the recommendations suggested (and a whole lot more) all to no avail.

Below is an extract of the setupact.log at the point where there is an error and a failure occurs. Is there anyone from Microsoft (or elsewhere) that can look at these entries and suggest the specific problem that may be causing the error?

2015-07-31 16:59:22, Info SP     CSetSafeOSBootCommand::DoExecute: Setting boot app $WINDOWS.~BT\Sources\SetupPlatform.exe for winre C:\$WINDOWS.~BT\Sources\SafeOS\winre.wim
2015-07-31 16:59:22, Info SP     CSetSafeOSBootCommand::DoExecute: Boot app cmd line: $WINDOWS.~BT\Sources\SetupPlatform.exe /executeInstall:"\$WINDOWS.~BT\Sources\SetupPlatform.ini"
2015-07-31 16:59:22, Error       [SetupHost.exe] ReAgentXMLParser::ParseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-07-31 16:59:22, Info        [SetupHost.exe] ReAgentConfig::ParseConfigFile ReAgent.XML was not found or could not be parsed, creating a new config xml Err=2
2015-07-31 16:59:23, Warning     [SetupHost.exe] ReAgentConfig::ReadBcdInfo winreConvertDirNameToOffset (\\?\GLOBALROOT\Device\HarddiskVolume6\Recovery\WindowsRE) returned 0X3 
2015-07-31 16:59:23, Warning     [SetupHost.exe] ReAgentConfig::ParseConfigFile WinRE disabled (ReadBcdInfo returned with 0x3) 
2015-07-31 16:59:23, Error SP     CSetSafeOSBootCommand::DoExecute: Failed to set the boot app $WINDOWS.~BT\Sources\SetupPlatform.exe. hr = 0x80070003[gle=0x00000003]
2015-07-31 16:59:23, Error SP     Operation failed: Set safe OS boot command. Error: 0x80070003[gle=0x000000b7]
2015-07-31 16:59:23, Info         CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12372, Value = 1, Operation = 2
2015-07-31 16:59:23, Info         CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12373, Value = 8, Operation = 2
2015-07-31 16:59:23, Info         CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12657, Value = -2147024893, Operation = 2
2015-07-31 16:59:23, Info  MOUPG  ImageDeploy: Registering Setup Platform error: [0x80070003]
2015-07-31 16:59:23, Info  MOUPG  MoSetupPlatform: SetupPlatform::INewSystem::ExecuteCurrentOperations returned: [0x4]
2015-07-31 16:59:23, Error MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-07-31 16:59:23, Error MOUPG  MoSetupPlatform: Using action error code: [0x80070003]
2015-07-31 16:59:23, Error MOUPG  CDlpActionImageDeploy::ExecuteRoutine(329): Result = 0x80070003
2015-07-31 16:59:23, Info  MOUPG  MoSetupPlatform: SuspendAndReleasing NewSystem object...
2015-07-31 16:59:23, Info  SP     Suspending the new system from C:\$WINDOWS.~BT\Sources
2015-07-31 16:59:23, Info         Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2015-07-31 16:59:23, Info         Default SQM Session ID: 142848
2015-07-31 16:59:23, Info         Extra   SQM Session ID: 101458003
2015-07-31 16:59:23, Info         Diagnostics data saved successfully
2015-07-31 16:59:23, Info  MOUPG  Action: 97%, Delta: 203.88s, 97 ticks, Avg: 0.476 ticks/s
2015-07-31 16:59:23, Info  MOUPG  Action progress: [97%]
2015-07-31 16:59:23, Info  MOUPG  Task progress: [24%]
2015-07-31 16:59:23, Info  MOUPG  Overall progress: [62%]

Any help would be appreciated. 

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The guy is just a forum moderator, or a Microsoft developed forum bot ;-)  He (nor myself) haven't a clue what any of that code means...

In another topic a user provided info on how he completed the process without using the Microsoft Media Creation Tool -- worked perfectly for me:

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/something-happened-error-with-windows-10-media/a4e8a98d-9183-471f-9257-3afbf1f7b777?msgId=527645f9-7773-4ea1-baad-89e0c93c17d2

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I have exactly the same problem. I have the icon GWX in my task bar but I'm not displayed with any update in Windows update. When I run the command wuauclt.exe /updatenow (not super safe I know...), I get an error 80070003 when installing and can't seem to correct it even when I delete the softwareDistribution stuff to empty temporary files of Windows update. I downloaded the media creation tool but it says "something happened" after 2 sec when I select the first option. Finally I created a bootable usb key but when I use it the installation gets stuck at 24%. God let there be someone to look at your log...

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I get the same problem I think the key is the part:

Failed to set the boot app $WINDOWS.~BT\Sources\SetupPlatform.exe

I have seen various help topics to rebuild bcd in safe mode command prompt but when I try that it cant detect and windows installations.....this is the key I think but I have yet to figure it out.......Windows boots just fine!??!

I'm thinking its something to do with UEFI boot now......

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Yes that's what I found too and it seems to be the problem, but rebuilding bcd in safe mode comes with a lot of risks that we probably should not take for such an early update of Windows 10. Let's hope someone (Microsoft) find an easy fix too this problem without having to bet our laptops on the line :/. It sucks...

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I had exactly the same problem. Fixed it by rebuilding BCD - boot configuration data. You can find numerous tutorials on how to do that in the Internet. However keep in mind that the process is slightly different for EFCI boot mode and legacy boot mode. 

Just in case, here is the instruction that I followed. It's for EFCI boot mode, for legacy boot mode there's a good one here.

(enter commands in command prompt in system recovery):

diskpart (opens Disk Partitioning tool)
select disk 0
list volume (please note the number of the volume that has no drive letter assigned and has FAT32 listed in Fscolumn)
select volume <the number of ~500 MB FAT32 volume with no drive letter, or with label ESP>
assign letter=Z: (gives drive letter Z: to EFI System Partition)
exit (closes Disk Partitioning tool)
cd /d Z:\EFI\Microsoft\Boot\ (changes current folder in Command Prompt window)
attrib Z:\EFI\Microsoft\Boot\BCD -h -r -s (removes hidden, read-only and system attributes from BCD folder)
ren Z:\EFI\Microsoft\Boot\BCD BCD.old (renames BCD folder to BCD.old)
bootrec /rebuildbcd (retries the rebuild)

Now, in the Add installation to boot list line, type Y and press ENTER. Now, it should say something like "completed successfully". The new BCD is ready, close Command Prompt and restart your computer.

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All, my pc had the same issue. It was a Dell Venue 11 pro that had the hard drive upgraded. I put the original drive back in and did the upgrade. It worked fine. Will simply clone it later. Not sure why the failure happened with the new drive. Should be the same only larger. Thanks for your post.

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Question Info

Last updated March 13, 2024 Views 11,291 Applies to: