Error code 8007025D-2000C when trying to install Windows 10

Hi,

Thank you for your interest in Windows 10.

What is the make and model of the computer?

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the

keyboard and then try to upgrade.

Also refer to the help articles below and check if it helps:

http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/windows-10-install-and-upgrade-top-solutions/a59d8a6a-18da-417b-93a6-7b6ab4d03896

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-a-list-of-things-to-do-if-windows-10-setup/eba3c864-d9fe-4f8e-9468-81b1f89473ed

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

its a home built computer and its windows 7 home

had you guys call me yesterday to figure it out spent an hour on the phone with the guy and then he escalated me to tier 2 which they are calling the 13th to try and figure it out from there.

he pretty much did all the steps with the disabling of the anti virus and USB drives and still wouldn't work

i dont have any printers or anything of the sort hooked up to it either

I have a HP ProBook 4720s. The hard drive crashed for I replaced it. Reinstalled Windows 7 Pro 64 bit and Windows update told me there were over 160 important updates. After 3 days of trying to download/install updates gave up and bought Windows 8.1 Full Version 64 bit. Installed it, ran windows updater and installed updates. Finally got the Windows 10 update notice. Have now spent over 80 hours watching as Windows 10 download, attempt to install, fail and revert back to Windows 8.1.  Finally gave up and purchased Windows 10 Home download from Amazon with Product Key:  xxxxx Removed xxxxxx.

Guess what, my computer after redeeming Windows 10, Microsoft tells me that this Product Code doesn't work! Now, after buying Windows 8.1 and Windows 10, I still have computer running Windows 8.1. The Get Windows icon is on my desktop and believe it or not, I've watched as Windows 10 downloaded, attempted to install, fail and revert back to Windows 8.1 four times in two days! This is the hardest I've ever worked for a "free" update and your help site has proven useless in correcting this fiasco. Will Microsoft reimburse me for the Amazon purchase since you won't recognize the Product Key?

Microsoft Windows 10 Home | Download 

• Platform: Windows 10 
• Quantity purchased: 1
• How to redeem this item

Hi Kenneth,

Issues with installation are being resolved bydisabling the Antivirus software and also by unplugging the external devices.

I would suggest you to disable antivirus and check the issue.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

Note: Before updating, make sure you have installed all available updates to your PC.

You may also run a system file checker scan and check if there are any corrupt system files.

SFC (System File Checker) is a tool which scans system files and replaces incorrect versions of the system files by using the correct versions.

Refer the following article for more information on using SFC tool to troubleshoot missing or corrupted system files: 

http://support.microsoft.com/kb/929833

How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-troubleshoot-common-setup-and-stop-errors/324d5a5f-d658-456c-bb82-b1201f735683

Get help with Windows 10 upgrade and installation errors

http://windows.microsoft.com/en-us/windows-10/upgrade-install-errors-windows-10

Please update us with the status. We will be glad to assist you.