Hello,
The previous update you've installed could be the cause as to why you encounter this issue. We would like to ask for additional information. Please provide the following:
- Which build of Windows 10 are you using? To know about it, hit
Start, type Winver and then press
Enter. You could also press Windows Key + R, type
Winver into the
Run dialog and press Enter.
- Were there any changes, and newly installed applications on your device that may have affected your computer's performance?
- Can you tell us what troubleshooting steps have you done so far?
Furthermore, we suggest that you disable the Hybrid Shutdown manually. Here are the steps:
- Go to Control Panel.
- Select Power Options.
- On the left side of the window, click Choose what the power button do.
- If in case it is needed, click Change settings that are currently unavailable, under
Define power buttons then turn on password protection.
- From the enabled options, under the Shutdown settings section, uncheck
Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown. Click Save changes to save.
- Try to shut down the computer once again.
Looking forward to the requested information and the results of the recommended troubleshooting steps.
