downloaded outlook e-mail to my android phone, each time that I open the outlook mail app', I see a message stating, "please wait while we download your messages.

Hi Dan,

Thanks for posting your query on Microsoft community.

We understand the inconvenience caused and we will try our best to resolve the issue.

Is seems that the Outlook.com app on your phone is not configure properly.

I suggest you to uninstall the outlook.app from your phone and they installing it again and check if it helps.

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows/outlook/to-go

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

I have the same / a similar issue on my Samsung S7.

Currently I have 4 email accounts configured in Outlook

In case I set the view to all accounts I get the wait for download message, always, never worked.

Once I set the view to one of the individual email accounts I see my email, at least most of the time. Sometimes, I also get wait for download message for a few hours. works.

Whats interesting is that when I search for emails they all show up in the search dialog, means all emails are there but just not shown. > This doesn't look like configuration issues to me but more like a bug.

By the way, this very setup works fine on my iPad.

Thanks

TZ

Hi,

Thanks for sharing your concern on Microsoft Community.

As per your query, I suggest you to contact in app support in outlook app and  check if it helps.

To contact in app support, open Outlook.com app, click help/support option, and follow the on-screen instruction for next step of action.

Hope it helps, kindly reply to us with the status of your issue. We will be happy to assist you.

Thank you.

The problem is in the system which the app uses to update the list of e-mail in the incoming folder.

Try sending an e-mail to the account you manage through Outlook for Android. When the e-mail arrives the updating system goes out of the freeze ... and you get back the list of e-mails in the incoming folder back.

This problem does not happen with Microsoft and Gmail.

I hope someone will soon solve the issue.