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IP Address cannot be obtained, unsolveable for me need help

Hello, i have been an Xbox gamer, supporter, and fan for a very long time now. Ive been using a Linksys Wireless-G Gaming Adaptar by cisco Systems For about 5 or 6 years now. From time to time i would get this error and DNS errors but this was about every 2 -3 months awhile ago when i first got it. Our old router decided to die on us because it was about 6 years old as well, we got a new router, set up the wireless, and everything connects fine exxcept the xbox, which cannot obtain the IP from the new router. I have tried EVERYTHING for this. Manuel IP config, restarting everything, turning off this and that , etc. the two things i havent tried are MAC filtering and DCHP(?) fix. before i got the new router and got this error these two fixes were not needed to get back online. Is it time to get a new Adapter for the xbox? i think that is the problem, im new to these forums so pardon any mistakes or any nooby-ness. All suggestions are open please. i just want to know what i need to do for this error to cease

Hey mate, we're going to need just a little bit more info to help out. Can you please answer the questions listed here?

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What Country/State/Province do you live in? : United States, PA

Modem brand & model number: ARRIS TM502G

Router brand & model number: Netgear Wireless N150 Router, WNR1000 v2

Network Connection Type: Wireless/Wired: Wireless

If Wireless, what type of encryption are you using?: WPA , TKIP

Things you have tried: unplugging everything, resetting wireless, changing password, changing from WPA2 to WPA

Is UPnP Enabled? Yes/no/Unknown: Unknown

Is NAT Type Open? open

Any Error Codes you encounter: i hit Y and it brought up

W: 0000 - 000B

x:4000 - 1001

Y- 0000 - 0000

Z 0000- 0000

ID- FFFF - FFFF

What type of internet do you have? Cable/DSL/T1/3G?  DSL

Who is your ISP(Internet Service Provider)? Comcast

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? :

Can't obtain an IP Adress from your router or modem

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You have an older linksys game adapter correct?  Are you still using it to bridge the xbox to the router?  I was having difficulty getting my old Linksys game adapter to accept new settings for my new router and was stuck with WEP.  I no longer use it as I run wired but would like to purchase a newer wireless bridge.   Did you set up the new router exactly like the old for wireless?

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Yeah, you're going to have to plug your adapter into the computer to configure it.  And depending on which adapter you have, you may need to downgrade your security from WPA to WEP.

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its been running WPA fine for awhile , i think i might just buy the adapter thats most recent for the 360,

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Last updated August 18, 2021 Views 2 Applies to: