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my acc is showing that my live acc is suspended and i have to update payment method. i try to do this but it comes up saying there is a glitch and it wont let me into it.

i also get this message on my profile

 

jimmy

Microsoft Points

1440

Your Account Summary

Service Unavailable

 

my gt is Jimmys2Quick

If your payment instrument was declined for whatever reason you must pay off the outstanding balance by calling support for your region. Be sure to select BILLING from the main menu.

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where do i find the ph numbers at i need it for australia region

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support.xbox.com/.../call-us.aspx

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i called them and it looks like my acc has been locked by the system because some one is trying to steel it from me. can a staff help me with this. the guy on the phone said it will be given back witrh compensation after investigations are finished, in my opinion it should be very quick to sort out its my acc n noone else should be accessesing it

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No one on the forums would be able to help you with this. You can go to billing.microsoft.com and update all of your information. Then call support again and work with them to unlock your account.

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Question Info

Last updated August 18, 2021 Views 1 Applies to: