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Event Application Log reports multiple Event ID 490 errors from ESENT

After a bad system crash I used a recent restore point  to bring back my Windows XP system (SP3).  All appears OK EXCEPT that:

(a) the restore renamed some folders, including one called CatRoot.  It was renamed to CatRoot2

(b) The applications event log shows the following error messageseveral hundrend times over a 24 hour period.  

 

 

·    svchost (1084) An attempt to open the file"C:\windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail witherror -1032 (0xfffffbf8).

 

The same error also appears with this path 

  "C:\windows\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb"

 

Note:  I have tried rebooting but this has not solved the problem.  I also entered this from a command prompt: netsh winsock reset-- Then. reboot.  No luck.

 

What do I need to reset/restore to fix/correct this error message?

 

Thanks.

 

Hi Mike_withforesight,

I would suggest you to try the steps mentioned below and check if it helps:

Step 1:

Rename the Catroot2 folder and check if it helps:

a. Click Start, click Run, type "cmd" (without quotes), and then click OK.

b. At the command prompt, type the following commands, and then press ENTER after each line:

·        net stop cryptsvc

·        ren %systemroot%\System32\Catroot2 oldcatroot2

·        net start cryptsvc

·        exit

d. Restart the computer and check if the issue is fixed.

Step 2:

Run the Microsoft Fixit from the following article link and check if it helps:

How do I reset Windows Update components?


Hope this helps.

Thanks and Regards,
Santosh Y – Microsoft Support
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I, too, have this issue.  I tried the steps above in Step 1 - it did resolve the issue temporarily, but then it came back.  I tried the solution in Step 2, but still did not resolve the issue.  Microsoft Fix it 50202 ran successfullly, but did not resolve the issue.  I did NOT try the "Fix it myself" steps as I have too many machines with the problem...

David
David Hendrix

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Thanks... Just performing STEP 1 worked like a charm and fixed the error. Later I traced the problem to the permissions in %systemroot%\System32\Catroot2 were modified due to a server hardening script..

Hence STEP 1 basically created a new Catroot2 folder with default permissions which fixed the issues

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Hi Babu,

 

Thank you for letting us know that the steps helped you resolve the issue.

 

Feel free to contact the Community for any issues pertaining to Windows in the future. We will be happy to help.

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Last updated February 13, 2024 Views 34,921 Applies to: