windows 8 shutdown problem

Hi,

Thank you for posting in Microsoft Community.

I understand that you are facing shut down issues in Windows 8.

I can imagine the inconvenience you have experienced. I will certainly help you with this.

Were there any changes made to the computer prior to the issue?

Please follow the methods.

Method 1:

Disconnect all the external devices except keyboard, mouse and monitor and check if the issue persists.

Method 2:

Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.

a)      Press the ‘Windows + C’ key on the keyboard.

b)      Click on settings, more pc settings and then general.

c)       Scroll down to advanced startup, click restart now.

d)      Click on troubleshoot, advanced options, Windows Startup Settings.

e)      Click restart, select safe mode and then press enter.

Step B:

If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

Reference Link:

Windows hangs or freezes

http://support.microsoft.com/kb/2681286

NOTE: Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss

Hi,

Thank you for replying.

I would suggest you to provide us any error logs related to issue from Event Viewer. Try the following steps:

a)    Move the mouse to the bottom left of the screen and right-click to get see a list of options.

b)    Select ‘Event Viewer’.

c)    Click an event log in the left pane.

d)    Double-click an event to view the details of the event. Events are classified as error, warning, or information, depending on the severity of the event.

I had the same problem and went through all the troubleshooting suggestions in these forums (including the disable services SOP) but may have found the cause:

I had a problem with my old version of Photoshop Elements (6) not opening up properly in Windows 8.  I uninstalled it and installed the trial version of PSE 11.   Now the computer shuts down immediately! 

I'm sure there are different causes, but you might try uninstalling the oldest programs you have and see what happens.