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Windows 7 x64 BSoD Error Code : 0x0000004a & 0x000000d1

I got a BSoD the day before yesterday.

This make me aware of hardware issues, since I have been using Windows 7 x64 for already half a year without any problems.

The following log file was created by BlueScreenView.

And this link for the mini dump : 

http://www.sendspace.com/file/6ngxhf

 

 

Please analyze these logs and dump files for me. Thanks!

==================================================

 

Dump File         : 110210-57626-01.dmp

Crash Time        : 2010/11/2 11:09:12 PM

Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE

Bug Check Code    : 0x0000004a

Parameter 1       : 00000000`775bff2a

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff880`0b233ca0

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+70740

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7600.16617 (win7_gdr.100618-1621)

Processor         : x64

Computer Name     : 

Full Path         : C:\Windows\Minidump\110210-57626-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7600

==================================================

 

While I was browsing web pages today, the mouse movements and keyboard typing started to lag suddenly, and I got BSoD again!

But this time with a different error code.

And I have posted the log file created by BlueScreenView below.

Link for the dump file : 

http://www.sendspace.com/file/buujw4

 

==================================================

Dump File         : 110410-43461-01.dmp

Crash Time        : 2010/11/4 02:36:23 PM

Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x000000d1

Parameter 1       : 00000000`00000000

Parameter 2       : 00000000`0000000a

Parameter 3       : 00000000`00000000

Parameter 4       : fffff880`00e43eae

Caused By Driver  : msahci.sys

Caused By Address : msahci.sys+4eae

File Description  : 

Product Name      : 

Company           : 

File Version      : 

Processor         : x64

Computer Name     : 

Full Path         : C:\Windows\Minidump\110410-43461-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7600

==================================================

Please help me analyze these files. Thanks again!

Answer
Answer

Hi,

Either of these has been known to cause some issues, check with their support and/or
uninstall them as a test.

SPTD.SYS is part of Alcohol or DAEMON Tools and has been known to cause problems
though not usually as malware. If you do not use either then it is probably malware.

SPTD.sys
http://www.bleepingcomputer.com/startups/sptd.sys-13477.html

SPTD.sys
http://www.runscanner.net/file/sptd.sys.html

=========================================================

Antivirus/antispyware/security programs operate at a very low level so if there are any
programming mistakes they can cause a lot of issues. Unfortunately Kaspersky seems
to have joined that club. The fact that some have worked well for an extended period
means little as a recent change is all that is needed to cause or aggravate issues. Only
real way to test is to totally remove the ones in question. SAS, to me, is just too intrusive
and not needed in a good setup except as a on-demand scanner.

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Answer
Answer

Uninstall sptd.sys with tools at

http://www.duplexsecure.com/en/downloads

 

Be careful, uninstalling deamon is not enough!

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Last updated November 8, 2021 Views 25,334 Applies to: