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windows update KB3197954 fails to install with error 0x800F0922

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3197954) keeps failing to install on my system.
The install starts fine but while restarting claims the install has failed and reverts everything.

Windows update history only tells me that the update "failed to install".

Looking at event viewer gives more detail: 

Installation Failure: Windows failed to install the following update with error 0x800F0922: Update for Windows (KB3197954).

So far I've tried (these did not help me):

  • multiple installs from windows update
  • downloading it from the Microsoft Update Catalog website instead
  • disabling firewalls and antivirus
  • direct internet connection instead of NAT or any kind of VPN
  • checking free space on recovery partition
  • Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/scannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause etc. (No errors from any of these)
  • Disabling services before install
  • https://www.microsoft.com/en-us/download/details.aspx?id=53942
  • (+ any other hint given in this thread before the edit date on this message)
Answer
Answer

Please provide more information so that the cause of your problem may be diagnosed.

 

Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save. Files in the txt file format are preferred.Do not place the cursor within the body of the report before exporting the file.The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.

 

Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

 

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

 

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Question Info

Last updated December 26, 2019 Views 16,338 Applies to: