Hi Ronit,
Thank you for bringing this to our attention. HEVC and HEIF files are only supported by Apple devices. As of now, there are no apps or programs that run on Windows 10 that can support HEVC codecs and HEIF files but we encourage you to submit your issue using
the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item we gather additional details and information about your issue that will help determine what’s causing it and address it. Feedback items regularly
receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.
For more information on Feedback Hub, see our support article and
YouTube video
If this is your first time to send feedback to Microsoft, below are the steps on how to submit one:
- On a Windows 10 device, search for “Feedback Hub” in
Cortana search, then launch the app.
- Navigate to Feedback in the left menu, then press + Add new feedback.
- Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
- Important: If possible, reproduce the problem(s) after clicking
Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
- Once you’ve completed the form and monitoring, click Submit.
- Click Continue using Feedback Hub.
- Click My feedback at the top, then find the item you submitted. (It may take a while to appear)
- Open the item you submitted, then click Share.
- Click Copy link, then paste the link here in your response. (It will look like
https://aka.ms/ link>)
Should you have any further questions, please do not hesitate to get back to us. We're here to help.
