Thanks for the follow up. Just to make sure that this is not an account related concern, we suggest that you try to create a local account on your PC, and then see if the issue will still occur. See
Create a local user or administrator account in Windows 10,
and follow the instructions provided.
If you are using a different user account, and the issue still persists, we encourage you to submit your issue using the
Feedback Hub, so that our support engineers will know about this. You can either vote on an existing submission, or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue, that will
help determine what's causing it and address it. The feedback items regularly receive Microsoft responses on the submissions in the
Feedback app, so that you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.
In order to submit a new feedback, please follow these steps:
- On a Windows 10 device, search for Feedback Hub in Cortana search, and then launch the app.
- Navigate to Feedback in the left menu, and then press
+ Add new feedback.
- Select the Problem, share any details you think are relevant, and then choose an appropriate category and subcategory.
- Important: If possible, reproduce the problem(s) after clicking
Begin monitoring (or Start capture) near the end of the form;
Stop monitoring when you're done.
- Once you've completed the form and monitoring, click Submit.
- Click Continue using Feedback Hub.
- Click My Feedback at the top, and then find the item you submitted (it may take a while to appear).
- Open the item you submitted, and then click Share.
- Click Copy link, and then paste the link in your response (it will look like
https://aka.ms/<unique link>).
We'll be waiting for your response.