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Trouble Purchasing

I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.
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I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.

I'm having the same issues, none of the advice here has made any difference.  My Microsoft account is not a live/hotmail... email account.

Support, please find the error codes hidden in the source of the page below:

<!--BUILD VER: 14.0.5645.4003-->
<!--LLCC: en-GB-->
<!--MACHINE: SN1REN142-->
<!--CORRELATIONID: 9c630f8c-0552-42ea-83d6-80eb655bcd18-->

Ok I've figured it out!  Go to http://account.live.com, login and make sure that your Name is stored in your Microsoft profile.  Now it works!

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Last updated May 19, 2022 Views 729 Applies to: