MS Word crashing with error 'We're sorry, but Word has run into an error that is preventing it from working correctly...' Possibly due to recent Windows updates?

Hello,

This morning I opened up MS Word and after about 30 seconds it freezes and an error message pops up saying 'We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result.' The bar at the top also now reads 'Unlicensed Product' - which is absolutely not the case.

It was working fine yesterday - the only thing different today is a load of Windows updates installed overnight. So I thought it might be connected with this, though I might be wrong...and I'm not a techy!!

Updates installed: KB3089023, KB3075853, KB3071663, KB3070071, KB3065013, KB3061493, KB3055343, and security updates KB3078601, KB3078071, KB3076949, KB3076895, KB3072307, KB3071756, KB3060716, KB3038936.

Argh! I've read through lots of tech support about this error but none of it seems to apply to me or work. Help would be much appreciated!

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Answer

Doug Robbins - MVP Office Apps & Services (Word)

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT!

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

Contribute to the Microsoft 365 and Office forum!

Word Forum Top Contributors:

MS Word crashing with error 'We're sorry, but Word has run into an error that is preventing it from working correctly...' Possibly due to recent Windows updates?

Replies (3)

Question Info

MS Word crashing with error 'We're sorry, but Word has run into an error that is preventing it from working correctly...' Possibly due to recent Windows updates?

Replies (3) 

Question Info

Replies (3)