HALO Reach: rank and credits reset

I was suspended from halo reach for two weeks due to unsportsmen like conduct and idling through games. I am a father of three, therefore I put the controller down as nessecary. I am fine with the suspension but was told after two weeks I would get my ranks and credits back. This has not happened. I have also posted two others times and have not been responded too. The customer service on this has been horrible and I find that these forums are not the least bit helpful. My posts have Been deleted and I was told by xbox live that any forum would do. So I would line an answer instead of been robbed of something I enjoyed and ignored. If this is the wrong forum how bout some guidance  as to what  forum ineed to post in. Furthermotre I wasnt even aware that I could lose my rank and credits, WILL I GET THEM BACK??? I have been an avid customer for 11 years and do not see this as a suitable disciplinary action for the first time I have ever had an offense, It is after all a game. I look forward to a response and hope to get my nearly 1,300,000 credits and my nearly brigadier grade 2 back for halo reach. PLEASE RESPOND, i am ready to just give up xbox and switch to playstiation.