xbox live status code 80072ee2

Greetings Freeborn!

Try the following steps and let us know how that goes and we'll go from there.

Go to Xbox network settings and select Configure Network. Select the Additional Settings tab and select Restore network settings to factory defaults. Turn off your console.

Power off your modem and router (if this is not a single device) for two minutes. Power on the modem and wait one minute for it to connect properly. Power on the router and wait another minute.

Turn on the Xbox. If you connect wireless with your console; reconfigure wireless settings. If you connect with a wired solution; go to Xbox network settings and select Test Xbox LIVE Connection.

You may also consider clearing your Xbox system cache. Here's how! 

Post back and let us know how that goes. 

No, unfortunately this hasn't worked. I still cannot connect. I either receive error code 8015190E or the one I used as mmy title.

More suggestions would be great Ta.

[quote user="FreeBornThor"]More suggestions would be great Ta.[/quote]No problemo! Could you just throw us some more information, so that we can get a better understanding of your situation. Please read: START HERE for connection troubleshooting! And post back in full detail (from the bits in bold)

TIA! 

The status of live, everything is up and running.

I have performed a network check. Network and internet connected - Xbox live, not connected

I have cleared my cache

I have switched off my modem and Xbox, switched all back on and reconfigured wireless network, still not connected.

I live in England in the county of Shropshire.

Modem is BT home hub 4.0 type A

Service provide is BT

I am using a white external adapter provided by Bt

I am using a Xbox 360 wireless network adapter - which has always worked in the past.

Upnp..? Unknown. Don't know what that is.

Error codes encountered. 80072ee2 and 8015190E

Error status report as follows:

W: 0000 - 0021

X: 0000 - F001

Y: 30A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 8015 - 1925

Q: 8007 - 0435

T: Wireless

A: 192.168.1.66/255.255.255.0

G: 192.168.1.254

D: 192.168.1.254, 0.0.0.0

N: BTHub4-X265

S: WAP2

C: 40

If you need any more info please ask. That's all I can think of for now.

Howdy Thor,

Sorry to hear you're having issues connecting to Xbox Live.

If you haven't already, I would definitely recommend trying our Can't Connect troubleshooter. It has a couple of different solutions based on what you're seeing.

This is not an official support solution, but I would also recommend checking our the Unofficial Guide to Live. Shad0wmanUK has some good info there on connecting to Live using a Home Hub.


Please keep us posted on how everything goes. 

I suspect that the BT HomeHub has UPnP (Universal Plug and Play) turned on by default, but just to be safe, access the BT HomeHub's utility interface and make sure UPnP is ticked enable.

Try change the wireless channel manually on the BT HomeHub, to determine if a different frequency improve the wireless signal strength.

When you have devices or close-by wireless network(s) that transmits over the same frequency as your router broadcast, the surrounding airwaves can sometimes easily become "crowded". This is why you could try experiment with the wireless channels on your router. You should focus on the non-overlapping channels, 1, 6, 11.

Do you have a wireless headset (e.g. Turtle Beach) with a digital RF transmitter?

Keep us posted!