Hello my profile does not connect any more in live Xbox and still the message 80151011
I have to empty the mask delete and put back(handed) the profile via usb always the problemme thank you for giving me the solution
May 10, 2024
SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅
April 9, 2024
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January 12, 2024
Hello my profile does not connect any more in live Xbox and still the message 80151011
I have to empty the mask delete and put back(handed) the profile via usb always the problemme thank you for giving me the solution
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Hi black ops 7593,
According to the error code lookup located at support.xbox.com/.../error-code-lookup it suggests there could be an issue with your profile.
Tryout the following solutions below.
You see the following error message and code when you try to sign in to Xbox LIVE:
Sorry, Xbox LIVE profiles can't be downloaded at the moment. Please try again later.
Status code 80151011
This may indicate a problem with your profile.
If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.
You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.
Solution 2: Verify your Microsoft Account security information
Follow these steps:
Solution 3: Clear the system cache
Solution 4: Move and then re-download your Xbox LIVE profile
Note If you want to use a USB memory stick or a USB hard drive to complete these steps, you must format the USB memory stick or USB hard drive for Xbox storage. (See USB memory stick support for Xbox 360.)
Solution 5: Reset your Xbox 360 console
To reset your Xbox 360 console, follow these steps:
Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.
Solution 6: Delete and then re-download system updates
To delete and then re-download the system updates, follow these steps.
Note These steps delete system updates that are installed on your Xbox console.
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I have reset the password
erase the profil
Clear System Cache.
Delete System Update
Delete and then re-download system updates
The probleme is similar
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As these steps have not resolved your problem then can you contact Xbox Support on their twitter account:
@XboxSupport
They will be able to pursue this issue further for you through to its resolution.
Regards
BoA
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Hi black ops!
Follow the instruction steps up front and in given order and let us know how that goes and we'll take it from there.
*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download your profile instead of your Microsoft account password. Here's how!
*This is used for when you have the two-step verification turned on/enabled.
Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.
With your security proofs being updated, let's focus on the next steps and in given order: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.
How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.
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