Windows xp keeps restarting with blue screen after windows logo then restarts.

Hi colemanr_99,

 

·Do you remember any changes made on your computer prior to the issue?

·What is the service pack installed on your computer?

 

1.    Get the exact error message and error code by disabling automatic restart on system failure. Follow the below steps:

a.    Restart the computer and press and hold F8 key (Press and hold f8 key before the windows logo).

b.    From the advanced boot option select “Disable Automatic restart at system failure”

 

2.    Check if you are able to boot in safe mode, to boot the computer in safe mode:

a.    Restart the computer and press and hold F8 key (Press and hold f8 key before the windows logo).

b.    From the advanced boot option select ‘Safe mode’.

 

3.    Also remove all the external devices connected the computer, like printers scanner etc and check the results.

 

Regards:

Samhrutha G S - Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

What is your system make and model?

What is your XP Version and Service Pack?

Describe your current antivirus and anti malware situation:  McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

Was the issue preceded by a power interruption, aborted restart, or improper shutdown?  (this includes plug pulling, power buttons, removing the battery, etc.)

Does the afflicted system have a working CD/DVD drive?

Do you have a genuine bootable XP installation CD (this is not the same as any Recovery CDs that came with your system)?

Fill in the blank:  

My system was working fine until: _________________________________________.


If there is a problem booting, XP is configured to automatically try to boot again and you can get stuck in a loop of just being unable to get past the boot options screen or none of the boot options you choose will work.

Sometimes when XP has a problem starting or crashes and tries to start again, it will give you a "short" menu of boot options and none of them will seem to be the right ones to get your system going again.  You've tried them all!

The options resemble the XP Advanced Boot Options menu, but the one option you need (Disable automatic restart on system failure) is not offered because XP has gone too far along in the boot process and offers you a limited number of boot options.

If that is the case, you must invoke the Advanced Boot Options menu yourself until you do see the option:

Disable automatic restart on system failure

When you do get to the correct XP Advanced Options Boot menu you want to see, it has options on it like these:



Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure 

Start Windows Normally
Reboot
Return to OS Choices Menu



What you need to choose from that menu is the option:

Disable automatic restart on system failure

Then if XP fails to boot normally, you will see an error screen with information and clues regarding the problem and then you can decide what to do next.

If you do not see the Disable automatic restart on system failure option, you need to reset your system and start tapping the F8 key on the keyboard until you do see the Disable automatic restart on system failure option. 

If you miss the F8 window of opportunity, you need to try again and start tapping the F8 key with more urgency (sooner and more frequently) until you do see Disable automatic restart on system failure, then select it.

You need to keep trying the F8 menu until you do see Disable automatic restart on system failure option, and select it.

 

If your system is experiencing a Blue Screen of Death (BSOD, we need to know what the screen says:

Here is a BSOD example showing information you need to provide:

http://techrepublic.com.com/i/tr/downloads/images/bsod_a.jpg

Send the information pointed to with the red arrows (3-4 lines total).  

Send the entire *** STOP message line since there are clues in the 4 parameters.

Skip the boring text unless it looks important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.

Respond to the queries and report back the results from the Disable automatic restart on system failure screen and you can decide what to do next.

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