Apps not working, get error : "your pc is not connected to internet"

Hi Mustafa,

You have mentioned that you are unable to use your Windows 8 Apps on your computer and it given an error message: “Your pc is not connected to internet”. It would be great if you can answer to these questions for a better understanding of the issue.

1.       What are the recent changes that you have made on the computer prior to this issue?

2.       Are you able to connect to the Internet using an Internet browser on the computer?

3.       What are the troubleshooting steps that you have tried on the computer to fix this issue?

4.       Are you using a proxy Internet connection?

5.       Do you have any third party security program installed on your computer?

Let’s try out some basic troubleshooting steps and check the issue.

You need at least 1024 X 768 screen resolution for Metro apps to work. The Windows apps will not work in screen resolution less than 1024 X 768. To snap apps, you need a screen resolution of at least 1366 x 768. Make sure that the screen resolution meets these requirements. You can check this by:

a)       Right-click the mouse from the desktop interface and select “Screen Resolution” from the menu.

b)       Check the screen resolution shown there. It should be at least 1024 X 768.

Also, make sure the User Account Control (UAC) is enabled in the computer. To enable the User Account Control on the computer follow these steps:

a)       Press “Windows Logo” + “W”, type “Account Control” in the search bar and press “Enter”.

b)       In the “User Account Control Settings” window, move the slider to the default settings and click “OK”.

If you haven’t tried the below method, then I would suggest you to follow the given instructions and check if that helps.

Method 1: Check the System Date and Time

Let’s first check if the system date and time are correct. If they are showing incorrect values, then refer to the article “Sign in problems caused by incorrect time” and follow the instructions to set the correct date and time from this link:

http://windows.microsoft.com/en-US/windows-8/clock-out-of-sync

If the above steps did not work, then try the next method to run the App Troubleshooter and check if that works.

Method 2: Run the Apps Troubleshooter

Let’s first run the Apps Troubleshooter and check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.

 http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

I would also suggest you to click on the below given link and to refer to the article: “What to do if you have problems with an app” for more information on how to fix the common issues with the Windows 8 Apps.

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

If the troubleshooter was not able to find and fix the issue, then let’s clear the Store Cache and check if that helps.

Method 3: Clear the Store cache

You may try these steps to clear the Store cache and check if it helps:

a)       Press the “Windows Logo” + “R” keys on the keyboard.

b)       Type “wsreset.exe” and press “Enter”.

c)       Reboot the computer and then check the issues with the Apps.

If the issue persists, then check if you are using any proxy settings to connect to the Internet. If yes, then go ahead with the next method to disable it.

Method 4: Disable the Proxy Settings.

If you are connected to the Internet using the proxy settings, then the Windows 8 Apps cannot connect to the Internet and thus they do not work properly as expected. So, we need to check and disable the proxy settings in the computer. Follow these steps to disable the proxy settings and check if it helps.

a)       Press “Windows Logo” + “R” keys on the keyboard, type “inetcpl.cpl” and press “Enter”.

b)       Click the “Connections” tab, and then click “LAN settings”.

c)       Uncheck the “Use a proxy server for your LAN” check box.

d)       Click “Ok”.

If you are using any third party security program, then you may also try the next method and check.

Method 5: Temporarily disable the third party security program. (If you have installed any)

If you have installed any third party security program, then I request you to contact its technical support to temporarily disable the program and then check the issue.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this resolves the issue. If you still need any further assistance on this issue, please do get back to us with the troubleshooting results. We’ll be glad to assist you further.