Thanks for the reply.
1. Is the game installed successfully on the computer?
Answer : Yes the game success being installed.
2. How did you install the game? Through DVD or saved file on the computer?
Answer: I install it through DVD.
3. Did you use any third party software to install the game?
Answer: No I didn't use third party to install it.
4. Did you play the game after installing?
Answer: Before i can play this game, but recently when i try to play the game it stopped working.
5. What is the make and model of the computer?
Answer: I use acer aspire v3.
6. Did you receive any error messages or codes?
Answer: no i didnt receive anything.
P/S : I'll try first the method you mention and if its didnt solve anything i will tell you later .