BSOD Error : IRQL GT ZERO AT SYSTEM SERVICE

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 4A CAUSE ntkrnlmp.exe which is a Windows component which
means something else drove it into Fault.

BugCheck 4A, {76e817ba, 2, 0, fffff8800c684c60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
IMAGE_NAME:  ntkrnlmp.exe
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_msnmsgr.exe_nt!KiSystemServiceExit+245
BUCKET_ID:  X64_RAISED_IRQL_FAULT_msnmsgr.exe_nt!KiSystemServiceExit+245

1. Check with MSI Support, their on-line documentation and drivers, and ask in their forums
about any known issues. Update the BIOS, low level chipset drivers, and the major on-board
and separate device drivers. Run DriverView - set VIEW to Hide Microsoft drivers -update
those without Dump in their name (see driver update methods in the next message).

BiosVersion = V1.0
BiosReleaseDate = 01/20/2009 <-- check for updates to BIOS, low level chipset drivers, and
the major on-board and separate device drivers.
SystemManufacturer = MSI
SystemProductName = MS-7592
BaseBoardManufacturer = MSI
BaseBoardProduct = G41M4 (MS-7592)
BaseBoardVersion = 1.0

MSI Support
http://www.msi.com/index.php?func=service

MSI - Downloads (BIOS and Drivers)
http://www.msi.com/index.php?func=downloadindex 

MSI - Forums
http://forum-en.msi.com/ 

MSI - Service
http://us.msi.com/index.php?func=service 

MSI - Live Update On-Line
http://www.msi.com/index.php?func=downloadindex

MSI - Contacts - Set to North America - USA
http://www.msi.com/index.php?func=html&name=aboutus

-----------

2. Check the hard disk for errors, run CheckDisk - see methods below.

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3. Check the system for malware, especially rootkits - see methods in a later reply.

-----------

4. Run DriverVerifier as indicated in the next message.

-----------

5. Use ALL the other methods in the troubleshooters below.

===================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

See this thread for information on using BlueScreenView, MyEventViewer, and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990


====================================================

Check memory, BIOS, low level chipset drivers, other major device drivers,
antivirus/antispyware/security programs using the methods in the troubleshooter
link above and those below.

Be sure to check the hard drive for errors using checkdisk and sfc as indicated below.

Check the system for malware, especially rootkits (see methods in a later reply below).

----------------

BCCode: 4A

BCCode: 4a    0x0000004A  <-- read this link
http://www.faultwire.com/solutions-fatal_error/IRQL-GT-ZERO-AT-SYSTEM-SERVICE-0x0000004A-*1089.html?order=date
Bug Check 0x4A:  IRQL_GT_ZERO_AT_SYSTEM_SERVICE <-- read this link
https://msdn.microsoft.com/en-us/library/ff559001%28v=vs.85%29?f=255&MSPPError=-2147217396

===========================================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

------

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How to stop Windows 7 automatically installing drivers
http://support.microsoft.com/kb/2500967/en-us
------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
 

Hi,

If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as
the cause.

No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
them in regular Windows when you can.

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684

Download malwarebytes and scan with it, run MRT, and use the on-line scanners and other methods.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - Free
http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

--------------------------------------------------------

If needed here are some online free scanners to help

Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

Eset on-line scanner
http://www.eset.com/onlinescan/

Kaspersky on-line scanner
http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

After removing any malware :

Also do these to cleanup general corruption and repair/replace damaged/missing
system files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

======================================

If needed AFTER you are sure the machine is clean of all malware.

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!