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Windows 10 Apps crash to desktop - Event Viewer shows lots of Errors "access is denied"

The Windows Event Viewer desktop application is filled with Error entries that show that a module cannot start because it does not have access rights. Could this have something to do with the fact that I'm using Windows with a main account which only has "normal" user rights instead of "administrator" user rights?

Event Viewer Error log entry example:

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          2015-10-20 19:53:43
Event ID:      5973
Task Category: (5973)
Level:         Error
Keywords:      
User:          SURFACE\Johan
Computer:      Surface
Description:
Activation of app Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App failed with error: Access is denied. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-20T17:53:43.657156700Z" />
    <EventRecordID>86998</EventRecordID>
    <Correlation />
    <Execution ProcessID="5084" ThreadID="5556" />
    <Channel>Application</Channel>
    <Computer>Surface</Computer>
    <Security UserID="S-1-5-21-1112854955-1420992795-1371588587-1001" />
  </System>
  <EventData>
    <Data Name="AppId">Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App</Data>
    <Data Name="ErrorCode">-2147024891</Data>
  </EventData>
</Event>

And another one:

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          2015-10-20 19:53:39
Event ID:      5973
Task Category: (5973)
Level:         Error
Keywords:      
User:          SURFACE\Johan
Computer:      Surface
Description:
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: Access is denied. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-20T17:53:39.878824400Z" />
    <EventRecordID>86997</EventRecordID>
    <Correlation />
    <Execution ProcessID="5084" ThreadID="12992" />
    <Channel>Application</Channel>
    <Computer>Surface</Computer>
    <Security UserID="S-1-5-21-1112854955-1420992795-1371588587-1001" />
  </System>
  <EventData>
    <Data Name="AppId">Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI</Data>
    <Data Name="ErrorCode">-2147024891</Data>
  </EventData>
</Event>

Hi Bovej,

Thank you for posting your in Microsoft Community.

It is unfortunate that you have ended up in this situation.

Run the App Troubleshooter and check the troubleshooter report:

The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.

 “What to do if you have problems with an app”

Refer the link below: http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

In future, if you have any issues related to Windows, do get back to us. We will be happy to assist you.

Thank you.

Rakesh C N

Microsoft Community.

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Hi Rajesh, Namaste,

Thanks for the offer of running the Troubleshooter. Perhaps I should have stated that I already had executed the troubleshooter before posting my issue, without positive outcome.

The issue does no longer happen at the moment; I disabled Cortana by setting my country settings to Germany (country I am living in) and the OS language to English US; this is a combination not supported by Cortana and therefore the program won't start.

A couple of hours later my apps were starting as they should. I can't say for sure that disabling Cortana really stopped the error from happening, but that's all I actually did. Unless of course there was a fix on the Microsoft's side. But as has been the case lately, there is simply no clear way of knowing for sure what changed.

I feel like Microsoft is pushing off too many times the issue of apps crashing on to the users, or customers, as if we're doing something wrong, by not running apps in an "container" system which will catch apps crashing like the OS treats regular desktop applications. The way the apps are just crashing and disappearing is honestly just really cheap and unstable. It does not give me any trust in Windows 10 as a productive platform, something Microsoft is so eager to sell in the advertisements.

I wish for Microsoft to enhance the "apps" systems, which it wants to push so dearly, to be much more user-centric friendly, as in creating a much more clearer way of starting, stopping, crashing etc. I wish for Microsoft to build in a way for us users to be more confident using the apps if it really wants us to invest in the platform.

I sincerely hope this will improve in the near future.

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Hi,

 

Thank you for updating us on the issue and for the feedback on the app. You also use Windows Feedback app to provide your valuable suggestions and feedback.   

Changes to the Feedback App at the launch of Windows 10

http://answers.microsoft.com/en-us/insider/forum/insider_prog/changes-to-the-feedback-app-at-the-launch-of/67f091fa-214b-4099-b74c-eb7059dcccd2?tm=1438121798766

If you need further assistance with Windows, let us know and will be happy to help.

 

Thanks.

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Question Info

Last updated June 16, 2022 Views 4,453 Applies to: