Asus Laptop Stuck in Aptio Setup Utility

Hi Colin,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

1. Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
2. Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
3. Select Save & Exit and press 'yes'.
4. Hold down the power button until the unit switches power off completely.
5. Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
6. Select 'Advanced Start Up' and wait until the recovery menu appears.
7. Select ' Advanced Options'.
8. Select 'System Restore' and select a date prior to when the problem occurred.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Hi

I've just had the same problem with the same model laptop, however the "Launch CSM" option is disabled.  In fact, all options in the "Boot" menu are not available.  Any suggestions?

Thanks

Hi Colin,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

1. Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
2. Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
3. Select Save & Exit and press 'yes'.
4. Hold down the power button until the unit switches power off completely.
5. Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
6. Select 'Advanced Start Up' and wait until the recovery menu appears.
7. Select ' Advanced Options'.
8. Select 'System Restore' and select a date prior to when the problem occurred.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Hi,

Thanks for sharing your concern on Microsoft Community.

To assist you better, please provide few details.

1) What is the exact issue you are facing when trying to setup any application?

2) What is the make and model of your computer?

I suggest you to provide the detailed description of the issue, so that we will be bale to assist you better way.

Kindly reply to us, we will be happy to assist you.

Hi I'm able to continue up until step 4. I repeatedly tap F9 button but says: "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"

So, it's not allowing me to enter the Windows Recovery Menu

What should I do next? 

Waiting for a reply.

Thanks

If that is not working, try this:

1. Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
2. Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
3. Select Save & Exit and press 'yes'.
4. Hold down the power button until the unit switches power off completely.
5. Switch back on and continually hold FN + F9 for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
6. Select 'Advanced Start Up' and wait until the recovery menu appears.
7. Select ' Advanced Options'.
8. Select 'System Restore' and select a date prior to when the problem occurred.