Windows 10 usb device disconnects and reconnects often

Hi Carter,
 
Thank you for posting your query in Microsoft Community.
We appreciate your interest in Windows 10.
We apologize for the inconvenience caused.
  

Please follow these methods, mentioned below to resolve the issue.

 Method 1:

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

1. Click Start.
2. Type Troubleshooting in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Hardware and Devices”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue still persists, follow the Method 2.

Method 2: 

 Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.

a. Click on Windows key + X and then, select Device Manager.

b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.     
 c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".
 d. Restart the computer and check, if it works.

 If the issue still persists, follow the Method 3.

Method 3:

 Install the latest Universal Serial Bus controllers driver in Compatibility mode:

I suggest you to download the Latest Universal Serial Bus controllers driver from manufacture's website and install it in compatibility mode.

 1. Right click on the setup file of the driver and select Properties.
 2. Select Compatibility Tab.
 3. Place a check mark next to Run this program in
Compatibility Mode and select the operating system accordingly from the drop down list.
 4. Let the driver to install and then, check the functionality.
   

Your reply is very important for us to ensure a proper resolution. Please get back to us with the updated information, in order to assist you accordingly.
 
Thank you.

I have had USB issues with my Surface Pro 4. My USB port was weird with some things (like when I connected my iPhone--it would ding over and over and over like it was being connected over and over) that were usually fixed with a restart.

But the worst was my docking station. At least my keyboard and mouse were stable through the port on the device itself but through the new Surface Docking Station, they'd randomnly start disconnecting/reconnecting over and over.

The problem is fixed now. I tried "Method 1" above, but also installed the 2/16 Windows and Firmware updates around the same time, so not sure which issue provided the fix, but things are working flawlessly on that front since that time.

Still have the same problem after trying all three steps. Microsoft is rubbish. 

I have the same problem after upgraded to windows 10, however with usb3 device only. The solution described above works, however not exactly enough. Universal Serial Bus Controllers is the catagory, could not be uninstalled, we have to find out the explicit entries that we want to uninstall. In my case it is the usb 3.0 eXtensible hostcontroller of Microsoft, see the photo.

I'm having this same problem, and it's extremely common, as even a cursory search of the Internet will show. I have a 2013 Dell Inspiron 3000 i3137-3751sLV Celeron 2955U (Haswell) laptop, and this problem only started happening when I recently started using the USB hub in my Dell 2007WFP monitor, which I set up at my office so I can have a bigger screen for working on spreadsheets. This requires I keep my laptop closed, so I use an external keyboard and mouse. I use the mouse even when I am not plugged into the big monitor, because I hate trackpads.

In the two years plus I have owned this laptop, I have never had an issue with the USB continually disconnecting and reconnecting for no apparent reason, until I started using the USB hub in the monitor, because I have our office phone system and the keyboard to connect and only one USB port available. My Dell has three USB ports: two USB 2, which are for the monitor hub and my wireless mouse, and one USB 3 port, which I use for an external drive. 

Because of this problem, the keyboard and phone system keep disconnecting at random. I have gone through the power management settings and disabled USB selective sleep, as well as disabling sleep in the Device Manager. Neither has made any difference.

It all boils down to you like vs. what someone else likes. If one  was so much better than the other, then it would be the only choice, but it's not because people are different and have different needs. (Some people even like Ubuntu. I tried and don't) The fact is, you're opinion isn't going to change my or anyone else's opinion unless perhaps you're opinion is solicited. Your comment doesn't help in the resolution of a legit issue that a person is having with a Windows machine, and is therefore unwanted in the space. Thus the reasoning behind the "get lost" comment, and you're welcome for the laugh. It's Monday after all.

Cheers. 

Yes, this is ridiculous and unacceptable -- if the relevant project manager has something even vaguely resembling competence which obviously isn't the case, this would be flagged as a showstopper bug and addressed. Instead we get excuse after excuse for why Microsoft is ignoring this glaring known bug. 

This started happening to me just before Christmas.

But been away until the beginning of this week.

After finding this thread, I ran the trouble shooter and this did work for me. 

Win 10 v1607 build 14393.693 64-bit

Intel C2D Duo E4800

4GB RAM

Lenovo M57e

HTH

I'm still experiencing this problem. Clearly, Microsoft is into writing more bugs now.

Hi Carter,
 
Thank you for posting your query in Microsoft Community.
We appreciate your interest in Windows 10.
We apologize for the inconvenience caused.
  

Please follow these methods, mentioned below to resolve the issue.

 Method 1:

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

1. Click Start.
2. Type Troubleshooting in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Hardware and Devices”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue still persists, follow the Method 2.

Method 2: 

 Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.

a. Click on Windows key + X and then, select Device Manager.

b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.     
 c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".
 d. Restart the computer and check, if it works.

 If the issue still persists, follow the Method 3.

Method 3:

 Install the latest Universal Serial Bus controllers driver in Compatibility mode:

I suggest you to download the Latest Universal Serial Bus controllers driver from manufacture's website and install it in compatibility mode.

 1. Right click on the setup file of the driver and select Properties.
 2. Select Compatibility Tab.
 3. Place a check mark next to Run this program in
Compatibility Mode and select the operating system accordingly from the drop down list.
 4. Let the driver to install and then, check the functionality.
   

Your reply is very important for us to ensure a proper resolution. Please get back to us with the updated information, in order to assist you accordingly.
 
Thank you.

Does not help! The problem is not solved !!!
You do not care for that problem and your users?