Camera problem with Windows 10

Hello,

Thank you for replying. Sorry for the delay in response.

This issue might occur, if the camera driver is corrupted or if not compatible with windows 10.

Kindly reply to my question in the previous post to assist you better.

Meanwhile I suggest you to try the methods below and see if it helps:

Method 1:

I suggest you to run the Hardware and Devices troubleshooter and check if it helps.

• Type troubleshooting in the search bar.

• Select Troubleshooting.

• Select View all on the top left corner.

• Click on Hardware and Devices.

• Follow the on-screen instructions to run the troubleshooter.

• Check if issue persists.

Method 2:

I suggest you to install/update the drivers for integrated webcam from the device manager. Kindly refer the below given link to do so:

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Method 3:

If issue persist, I suggest you to try installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the Integrated webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.

• Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.