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Cannot play game that I paid for

This issue is not new, and it's not uncommon. Many people who have paid money for Ultimate Mortal Kombat 3 cannot download it since it was taken off of the marketplace. Not only have I already paid for and downloaded this game, but it will not let me play the full unlocked version.

Ultimate Mortal kombat 3 is on my xbox, when I go to play it, it's still a trial version, when I go to unlock it (I already paid for it, so just an authorization) it won't download/authorize me to play. Basically an error message comes up.

 

WHY

 

Why don't we have answers on this?

Try redownloading it from your download history - support.microsoft.com/.../962228

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The problem is, it isn't in my history (because I had downloaded the game under this user name then I unlocked the trial version under another name some time ago. Now when I go to do that again under that other name, it comes up with an error code. So I already have the game on my hdd, it sees that i've paid for it, but does not authorize me to play it.

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So you can't sign into the name that originally downloaded the game? Unfortunately, without access to that account you won't be able to redownload the game.

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To clarify, you have two accounts. One that purchased this game, the other only got the demo. Are you saying this game isn't in either purchase history? Also, are you playing on a new console since you purchased the game? If so, you may want to check out our sticky post relating to license transfers.

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Question Info

Last updated August 18, 2021 Views 37 Applies to: