Thank you for responding to my plea for help, Santhosh.
To answer your questions:
1.
How are you trying to install the printer drivers?
Since the Brother driver CD that came with the printer did not support Windows 8, I went to the manufacture’s web site and downloaded
the latest Windows 8 compatible 64 bit driver. I downloaded and installed this driver several times always getting the same kernel mode error as the printer driver was being configured. The scanner and fax drivers seem to load fine, and, indeed, the scanner
even works from the laptop. Additionally, I successfully downloaded the 64 bit driver for my Windows 7 Desktop using the same method, and it is installed and working just fine. Subsequently, I called Brother Solution Center and the tech there walked me through
the download and install process described above. Not surprisingly, it resulted in the same kernel mode error in the same location. I have tried to use the Brother's uninstall for the driver and then reinstall. I have tried to manually install the driver from
the device manager. I have tried to change compatibility mode and install the driver. Always the same error:
"Windows can't install the Brother MFC-J835DW Printer kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer."
2.
At what stage, exactly, do you get the error message?
The error occurs when the printer driver is being setup. After the error, the installer continues to run and finishes installing
the scanner driver, the fax driver and utilities.
Santhosh, I have tried everything you have suggested and more. I noticed on the retailer’s reviews for the printer that a couple
of other folks are having the same problem. I am tempted to try a clean install of Windows 8 to see if this will fix the problem, but this thought gives me a chill.
Any more suggestions would be appreciated.