Error igfxsrvc.exe Debug Assertion Failed

Original Title: Debug Assertion Failed! Suddenly this started and causes screen to mess up and PC locks up. Please help!!

I am not sure if this had anything to do with my problem but here it goes. 2 things:

1. I uninstalled Norton after a 1 year stint and paid for Bitdefender and subsequently installed it. A week before point 2 happened.

2. I connected my laptop to my TV via HDMI and that seems to be when the problem started. Minutes later--if I remember correctly. I got a blue screen mentioning a bios issue or something, it didn't stay on the screen long for me to write it down but it came up twice that day and twice a few days after. I may have changed some settings yet I don't remember.

Now after about 20-30 minutes, my computer slows down slightly, then laptop screen goes black, then the ratio of the screen decreases, internet goes off, and this Debug Assertion error arises, below is what it says:

Debug Assertion Failed!

Program: C:\Windows\system32\igfxsrvc.exe

File: .\igfxsrvc.cpp

Line: 170

Expression: SUCCEEDED (hRes)

For information on how your program can cause an assertion...

As I mentioned earlier I do remember that my screen went blue and gave me a Bios error or a Bios problem of some sort. However, that has not reappeared in almost 2 weeks now.

Any other info you need I will gladly provide. Please help!

Thanks,

Chris

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Answer

Rohit Chettri

Hi,

igfxsrvc.exe is a process associated with Intel Common User Interface from Intel Corporation. It is installed with graphic card drivers with Intel chipsets. This program is important for the stable and secure running of your computer and should not be terminated.

I would suggest you to install the latest video driver from the system manufacturer.

Refer the links below for more details on updating drivers:

Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Update drivers: recommended links
http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

Intel Download Center

http://downloadcenter.intel.com/

Also run the:

Open the Performance troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter

Rohit Chettri
Forum Moderator