OK, here's my 2 cent.
These days Microsoft sells cheap OS distros that are "flexible". Meaning it is defective at the source and supposed to be "fixed" with constant updates, themselves "flexible". Tech support is likely ran by people in remote locations with a standard series
of checklists in heavy glossy paper they have to run through for every customer calling or emailing. The answers, as seen, are all standard and not guaranteed to work. And so it remains forever.....Why,...you cry?
Because 90% of the customers do not care, and do not reach your user level, they buy cheap, and when something breaks they "go to Wall Mart on Black Friday" and get a new one off the shelf for $100....(for this price to remain, someone along this chain starves
or dies somewhere in the world, but that's another story).
I have two Windows laptops working perfectly, one with Win XP, (living happily with Ubuntu in the same IBM machine), arguably the best distro ever made of Windows, luckily Microsoft droped "support" for it long ago, so they don't pester me anymore about
it and so it works fine. The other Win is a Win7 (I stayed away from Vista) I am using to write this message, again perfect, and I believe they'll be dropping it as well soon, and I'll be free.
I have two Win8 machines at work and had to take special measures to prevent updates and "upgrades" to Win 10, which I will never install on any machine. Microsoft is trying to follow the "you buy our product but we command the way you use it" ethos from
Mac. They lack, however, the culture, knowledge, and experience to do that (which Mac has perfected over decades). They also lack a Leader (like SJ and its descendants).
So to resume: do not buy into Win 10, hold on to Win XP, Win 7 and perhaps 8, wait until Microsoft "frees" them, get control over your machines and rely on user communities to fix issues. Microsoft support does not exist as such, they try to handle customers
as best satisfies stock holders and the daily stock market fluctuations. Doesn't matter if they disappear tomorrow a leave everyone hanging......
Good luck everyone.