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Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account
recovery process is automated, so neither Community users, Microsoft moderators, nor
Microsoft live support will be able to assist in the process. We recommend
checking out the following resources for help in regaining access to your
account:
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account
recovery process is automated, so neither Community users, Microsoft moderators, nor
Microsoft live support will be able to assist in the process. We recommend
checking out the following resources for help in regaining access to your
account:
You may be seeing Outlook.com because
your account was automatically upgraded from Hotmail. Hotmail customers who were upgraded automatically to Outlook.com were notified in advance via email.
Why am I seeing Outlook.com instead of Hotmail when I log in?
As we announced on Feb 19th,
Outlook.com has come out of consumer preview. Now that Outlook.com is out of preview, Hotmail users will begin to gradually see the new Outlook.com experience when they
login. When users are upgraded, everything in the inbox - @hotmail.com email address, password, messages, folders, contacts, rules, vacation replies, etc. – are automatically transferred to Outlook.com. There’s no requirement to change your email address
as part of the upgrade.
Can I switch back to Hotmail?
Hotmail will be phased out by and Outlook.com will be the free
email service from Microsoft. As part of this transition, we've removed the option to switch back to Hotmail.
For more information about the automatic upgrade and Outlook.com please
click here.
I just tried to upgrade my Hotmail inbox to Outlook.com but got an
error page. What’s going on?
A: We’ve experienced a tremendous amount of excitement since
Outlook.com came out of consumer preview.
As millions of users upgrade, we want to make sure that Outlook.com works well for everyone. Upgrades may be limited for some users in some markets, but we are working hard to make upgrades available to everyone soon; please check back in a couple of days.
You can continue to send and receive email from your Hotmail inbox as usual.
I just tried to log in to my Outlook.com but got an
error page. What’s going on?
A: Microsoft is aware of a login issue affecting a small number of customers attempting to access Outlook.com via the URL
http://outlook.com. We’re working quickly to address this issue, but in the meantime we recommend affected users login to their
inboxes via http://mail.live.com. Users will see a Hotmail logo, but when you login you will be taken to your normal Outlook.com
inbox. Mobile, POP3, and other entry points are not affected.
For more information about the automatic upgrade and Outlook.com please click
here.
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