If you are unable to sign in into your account, we recommend you follow the steps below as one of these steps may help you get access to your account or tell you about a temporary problem that we may be having on our servers.
1.Check the status of the service on
https://status.live.com . Note: you must
sign in on the site to see the exact status of the server your account may be located on.
3.Validate your account using your mobile phone: Hotmail and Outlook.com is committed to spam protection. Our anti-spam systems may place a variety of restrictions on accounts; one of them
is blocking users from sending emails. If you receive an error message that your account is blocked from sending messages, you can resolve the problem by verifying your account with a mobile number at
https://sms.live.com. You can refer this article:
Verify your Outlook.com account .
4.Account blocked errors: If you’re getting a specific error message such as your account is temporarily blocked or there is some unusual activity in your account, refer to
Self-help articles for Hotmail, Calendar, and Windows Live Mail
and Hotmail help and how-to.If the steps provided in the articles didn’t resolve your issue, follow the article specific to your issue/ error, and contact support through the links embedded in the articles or by selecting the appropriate error message here:
http://windows.microsoft.com/en-US/hotmail/hotmail-support.
For users who are encountering different issue or different error message, we strongly suggest that you create another thread with the exact error message. Through this we will be able to manage you issue immediately.
5.Possible browser issues: Log-in issue may also occur due to a browser problem. We suggest that you upgrade to the latest version of your browser. You can refer to these links for information
about the best browser that you can use for your account; Best browser for Outlook.com. You can also optimize your browser by following
the steps provided on this article: Optimize Internet Explorer . If you have not updated Silverlight, we recommend
that you install the updated version of Silverlight, please visit ‘Get Microsoft Silverlight’ for instructions.
6.Check HTTPS settings:Turn on https settings for Hotmail accounts- Check if there is a problem with HTTP settings of your account. Switching to HTTPS may help, refer:
Are you having trouble reading your messages?
If none of the above and the resources provided help in solving your issue, please ask a question in Hotmail/Outlook.com community full details of your issue.
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