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(SOLVED) Explorer.exe keeps restarting every few seconds only for one user

Hello,

strange problem occured. No additional software or updates were installed before as I know.

Problem: Only for one user when I sign in, explorer.exe keeps restarting/crashing every few seconds. I can't use it in no way. Other users works fine.

Explorer.exe Dump: https://pastebin.com/raw/xAXdx3pS

Tried:

1. sfc /scannow

2. chkdsk

3. dism /online /cleanup-image /restorehealth

4. Disabled any NON-Microsoft 3rd parties via ShellExView.

5. Disabled any NON-microsoft startup programs.

OS: Windows 10 (Updated to newest).

Answer
Answer

Update on how I SOLVED this explorer.exe crashing.

It seems that this was OneDrive related bug.

1. You need to login to the user which has explorer.exe crashing.

2. Ctrl-alt-del -> Task Manager -> Run new task

3. Type: regedit

4. Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\

5. Rename BannerStore key to BannerStore_bak

It should immediately stop crashing.

Event log for reference:

PROCESS_NAME:  explorer.exe
EXCEPTION_CODE: (HRESULT) 0x8000ffff (2147549183) - Catastrophic failure
EXCEPTION_CODE_STR:  8000ffff
WATSON_BKT_PROCSTAMP:  d3046e6b
WATSON_BKT_PROCVER:  10.0.18362.449
PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System
WATSON_BKT_MODULE:  shell32.dll
WATSON_BKT_MODSTAMP:  3580e4da
WATSON_BKT_MODOFFSET:  138b16
WATSON_BKT_MODVER:  10.0.18362.449
MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

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Last updated May 13, 2024 Views 101,076 Applies to: