To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs.
An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.
Please provide a copy of your System Information file. Type
System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is
located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully
populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone copies of your
System and Application logs from your Event Viewer to your OneDrive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the
window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and
Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do
not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do
not clear logs whilst you have a continuing problem.
For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm