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Windows Hello Camera Still Turns On After Disabling Feature

I tried out Windows Hello temporarily and did not like it. It kept asking me to setup a PIN to use Windows Hello even though the option to turn on Hello is grayed out without a PIN, I had already setup a PIN and could sign in with said PIN. So, I got frustrated and turned Windows Hello off (both the 'Auto unlock screen' and 'Remove' face options). Now whenever I lock my computer, the camera turns on and shows the message 'Looking For You.' This is really annoying as I use the Surface Dock at work and do not want that message constantly showing on my screen. I followed a similar post's (http://answers.microsoft.com/en-us/surface/forum/surfbook-surfsec/unable-to-disable-windows-hello/a66d1ecf-b46f-4488-9422-3e5b27fa24f8) 'fix' but it did not work for me. Has anyone else run into this issue? Any advice on how to turn this off? Anything in the registry? Thanks in advance!
Answer
Answer

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with Windows Hello. I appreciate your efforts, I will surely help you.

This issue could have occurred due to incorrect settings.

I suggest you to try the steps in the following article and check if it helps.

https://www.microsoft.com/surface/en-us/support/security-sign-in-and-accounts/windows-hello?os=windows-10

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

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Question Info

Last updated May 8, 2024 Views 1,998 Applies to: