Windows 10 won't shutdown and restarts with stop code: DRIVER POWER STATE FAILURE

Hi, Alexeeve

Follow these steps. I hope it helps.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:
Open Start, type: CMD
Right click CMD
Click Run as administrator

At the Command Prompt, type: sfc /SCANNOW
This will check for any integrity violations

Restart your system

PhillipCaprio

Thank you for the suggestions but all the check and scan mentioned above finds no errors and the problem still persist.

Do not follow drivereasy.com links as they would do more harm than good.
We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.

Sumit (Independent Advisor)

Thank you for the reply.  I tried to look for the DMP files but my c:/Windows/Minidump directory is empty and I cannot find the MEMORY.DMP file in the C:/Windows directory.  But I uploaded the System Information File in here https://1drv.ms/f/s!AhmJKtBU0_Hjh5EYmOn5XsTw6gYByA

I appreciate any help you can provide.

Alexeeve

Hi there!
Sorry you're having such issues after that nice upgrade. There is a few troubleshooting steps you can try ti fix this issue. From turning off power saving to Update the drivers. Please read more about them in the following article.

How to Fix Driver Power State Failure on Windows 10
https://www.drivereasy.com/knowledge/fix-window...

Hopefully they can help you. Please, let us know if they do.
- David

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David

Thanks for the suggestion.  But I would rather follow Sumit suggestion below.

Dump files are very critical in our analysis. Anyway, did you run disk cleanup or any other tool that might have removed the crash dumps?

Sumit,

I'm not sure about the cleanup but shouldn't Windows generate another DMP file when it occurs?