Windows 10 Microsoft Store is not working

Hi,

My computer's Windows 10 Microsoft Store is not working since last Sunday. It can't show something and can't log in. I would like to know if this issue is Microsoft's Server problem. Does anyone has the same problem? Thanks.

Answer
Answer
Hi Silver. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

See if the fixes here help: https://www.pcworld.com/article/3053099/windows...

Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.

Try resetting the Store cache: http://www.thewindowsclub.com/reset-windows-sto...

If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.

If that fails then Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.

If that fails then reinstall Store. Type CMD in Start Search, right click Command Prompt result to Run as Administrator, copy the following code and paste it into the box using the Edit tools from Box's top left dropdown menu, press Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"


If these all fail then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Answer
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Hi,

Try these fixes from the top down, until you find the one works for you.

Step 1: Disable Third Party Anti-virus Packages

Step 2: Clean The Cache

Step 3: Run Command in Command Prompt

Step 4: Run Microsoft Troubleshooting Tool


https://support.microsoft.com/en-ca/help/402749...

https://www.drivereasy.com/knowledge/windows-st...


Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

1 person found this reply helpful

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Last updated January 4, 2020 Views 123 Applies to: