How do I email a complaint to Microsoft?

Hi Garnett,

Thank you for posting your query in Microsoft Community.

We apologize for the inconvenience caused. I will be glad to guide you with this.

I would suggest you to contact our Microsoft Store Sales and Customer Support regarding this issue by following the link below:

Contact us

Sales and support

Global Customer Service phone numbers

If you have any windows related queries, do let us know. We will be glad to help. 

Hi Wungraileng Vashi - I can't see an email address in any of the links you've provided, so that's no help really.

Thanks all the same.

Just by way of update...

I emailed the address Jim found, and got a reply, which said how seriously they were taking the matter, and that I should get in touch, by phone, or by post, or if I wanted to, I could email them...

Anyway, the details on which to email which were provided to me were:-

https://support.microsoft.com/.

This just redirects to https://support.microsoft.com/en-gb

Seriously, is Microsoft:-

1. Wilfully mistreating its customers; or,
2. Utterly incompetent?

It's one or the other, and either way, it doesn't inspire confidence in a tech company.

Microsoft's lack of support is known World Wide.

There should be a contact email address directly below the WINDOW EDITION of the OS you are running!!!

Amen to that!

Read the following chat conversation i just had with an alleged 'help agent' and nothing was accomplished...

port, my name is Dianne F. Please allow me a few moments while I review the information you provided.

Hey there! :)

Hi, Dianne.

Hey Anne, Nice meeting you :)

Nice to meet you also.

How's your day going? :)

it's a little frustrating with trying to tutor myself

lol

Oh I see, you got me here Anne so no worries. :)

yay!!

As I seen here you are having an issue with your keyboard shortcut commands am I right?

yes.

for instance, i would like to make F12 go directly to autocorrect instead

i have a high pace typing position and every time windows changes it gets harder and harder to figure out

or more complicated, i should say.

i used to be able to program it through macros, but it will not work

Alright, May I know when did this issue happen?

when? it's happening right now.

i don't think i understand the question. sorry.

it's not really an issue. i just can't figure the damn thing out.

lol

I see, Sorry to make you confused Anne. 

Hang on.

ok

Thank you for patiently waiting. :)

no prob:)

where is your location?

Thanks! Where located in the Beautiful country of Philippines :)

nice!

i'm in new england. we have lots of cold right now:(

is this a problem to figure out?

Oh I see, you really need to wear a thick coats or jackets to keep you warm. 

yes. yucky. i'm in the united states. Connecticut.

I will provide you a No-Charge support for your Download/Install/activation issue. We also have self-help options if you wish too.

i don't know what you mean, in the first sentence.

as far as self-help, well, that's why i'm contacting you.

that's me helping myself, at this point

Yes, It means that we are providing you a  no- charge.

can you fix it?

Of course.

or walk me through it

once i learn it, it won't be a problem

Yeah! and I think you are a fast learner.

Can you go to control panel

okee-dokee:)

i'm at my control panel

Great! then look for Windows Mobility Center 

There may be an item called Function key row with a dropdown list.  You should find it set to Multimedia keys & can select Function keys instead.

i cannot find the Mobility Center

is it Ease of Access Center?

It Is under Hardware and Sound

Click the one that says Adjust commonly used mobility settings

okay. i'm still confused.

under Hardware and Sound it has:

Programs

User Accounts

Appearance and Personalization

Clock, Language, and Region

Ease of Access...end quote

or, to the right of that, it says:

Devices and Printers...

AutoPlay...

Sound...

Power Options...

Display...

Infrared...

Intel Rapid Storage...

Dell Audio...end quote

Sorry to make you confused. Anne Under the hardware ware and sound. Please follow this link : http://www.bing.com/images/search?q=Control+panel%2c+Windows+mobility+center&view=detailv2&&id=076988BC6CE5534AA2EE0B197808C0B3D8087A82&selectedIndex=0&ccid=B%2bGtDKSJ&simid=607988545144752487&thid=OIP.M07e1ad0ca489dd23cbffb0e13a555dc7o0&ajaxhist=0

and what is at the end of that link? a tutorial?

will i lose contact with you?\

No, it is where you can locate the mobility settings.

We were not going to be disconnected

okay. hold on. ty.

i do not have that option.

i'm using Windows 10

does that make a difference?

all it says is, "View a Device or Printer" or "Add a Device."

Yes but it would be almost the same

what?

are we adding a device?

I have here another one can you look at this : http://www.bing.com/images/search?q=windows+mobility+center+windows+10&view=detailv2&&id=053E7083F0EE9CF72EE2EA0F7A176F8301CDFD8D&selectedIndex=2&ccid=h6MHhMTg&simid=608038199269918283&thid=OIP.M87a30784c4e0b2a347056da5a55ecc21o0&ajaxhist=0

okay. you know what, i think there is a communication gap here. i am a very literal person, so 'it would be almost the same' makes no sense to me.

I see, Sorry for that. Can we try another one.

You are using a windows 10 right?

right

what is the problem?

I see, and are you using a windows 10 1511 or 1607?

for c

port, my name is Dianne F. Please allow me a few moments while I review the information you provided.
Hey there! :)
Hi, Dianne.
Hey Anne, Nice meeting you :)
Nice to meet you also.
How's your day going? :)
it's a little frustrating with trying to tutor myself
lol
Oh I see, you got me here Anne so no worries. :)
yay!!
As I seen here you are having an issue with your keyboard shortcut commands am I right?
yes.
for instance, i would like to make F12 go directly to autocorrect instead
i have a high pace typing position and every time windows changes it gets harder and harder to figure out
or more complicated, i should say.
i used to be able to program it through macros, but it will not work
Alright, May I know when did this issue happen?
when? it's happening right now.
i don't think i understand the question. sorry.
it's not really an issue. i just can't figure the damn thing out.
lol
I see, Sorry to make you confused Anne. 
Hang on.
ok
Thank you for patiently waiting. :)
no prob:)
where is your location?
Thanks! Where located in the Beautiful country of Philippines :)
nice!
i'm in new england. we have lots of cold right now:(
is this a problem to figure out?
Oh I see, you really need to wear a thick coats or jackets to keep you warm. 
yes. yucky. i'm in the united states. Connecticut.
I will provide you a No-Charge support for your Download/Install/activation issue. We also have self-help options if you wish too.
i don't know what you mean, in the first sentence.
as far as self-help, well, that's why i'm contacting you.
that's me helping myself, at this point
Yes, It means that we are providing you a  no- charge.
can you fix it?
Of course.
or walk me through it
once i learn it, it won't be a problem
Yeah! and I think you are a fast learner.
Can you go to control panel
okee-dokee:)
i'm at my control panel
Great! then look for Windows Mobility Center 
There may be an item called Function key row with a dropdown list.  You should find it set to Multimedia keys & can select Function keys instead.
i cannot find the Mobility Center
is it Ease of Access Center?
It Is under Hardware and Sound
Click the one that says Adjust commonly used mobility settings
okay. i'm still confused.
under Hardware and Sound it has:
Programs
User Accounts
Appearance and Personalization
Clock, Language, and Region
Ease of Access...end quote
or, to the right of that, it says:
Devices and Printers...
AutoPlay...
Sound...
Power Options...
Display...
Infrared...
Intel Rapid Storage...
Dell Audio...end quote
Sorry to make you confused. Anne Under the hardware ware and sound. Please follow this link : http://www.bing.com/images/search?q=Control+panel%2c+Windows+mobility+center&view=detailv2&&id=076988BC6CE5534AA2EE0B197808C0B3D8087A82&selectedIndex=0&ccid=B%2bGtDKSJ&simid=607988545144752487&thid=OIP.M07e1ad0ca489dd23cbffb0e13a555dc7o0&ajaxhist=0
and what is at the end of that link? a tutorial?
will i lose contact with you?\
No, it is where you can locate the mobility settings.
We were not going to be disconnected
okay. hold on. ty.
i do not have that option.
i'm using Windows 10
does that make a difference?
all it says is, "View a Device or Printer" or "Add a Device."
Yes but it would be almost the same
what?
are we adding a device?
I have here another one can you look at this : http://www.bing.com/images/search?q=windows+mobility+center+windows+10&view=detailv2&&id=053E7083F0EE9CF72EE2EA0F7A176F8301CDFD8D&selectedIndex=2&ccid=h6MHhMTg&simid=608038199269918283&thid=OIP.M87a30784c4e0b2a347056da5a55ecc21o0&ajaxhist=0
okay. you know what, i think there is a communication gap here. i am a very literal person, so 'it would be almost the same' makes no sense to me.
I see, Sorry for that. Can we try another one.
You are using a windows 10 right?
right
what is the problem?
I see, and are you using a windows 10 1511 or 1607?