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BSOD

This Only Happens When I Apply The Settings For The Bluetooth HID Device Driver. When I deselect or select the box Allow the computer to turn off this device to save power and after that, I click apply and it BSOD my computer.

Error: PAGE FAULT IN NONPAGED AREA (HIDCLASS.SYS)

Note that I have all the latest updates for Windows and all Device Drivers

Any Solutions To Solve This Problem Other Than Reinstalling The Driver As I Have Done It A Lot Of Times Already

Answer
Answer

There is a driver loaded on the system that may be problematic and that is the {7f2b4ad0-671a-477b-bcd4-79d041f50d27}w64.sys:

http://www.herdprotect.com/7f2b4ad0-671a-477b-bcd4-79d041f50d27w64.sys-a935707d37b2f5bd00fc93a904d83265e554335e.aspx

Can you remove the BrowseSmart program using "Uninstall or change a program"?:

http://www.fixyourbrowser.com/removal-instructions/remove-browsesmart-adware-virus-complete-instruction/

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The problematic driver may be the  mctkmd64.sys:

ffffd001`8e1e31d8  fffff801`86fb7b72*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
 mctkmd64+0x1db72

The mctkmd64.sys, which is dated  Oct 18, 2013, appears to be a driver for a Magic Control Technology adapter.

Do you have such a device installed and, if so, which device and which driver is installed?

Can you temporarily uninstall the device and driver software and see if the BSOD resolves? 

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Last updated August 8, 2018 Views 1,933 Applies to: