Points have been taken out twice from my account and i havent bought them, i try and delete the card details and payment options in "Manage Payment Options" but it just says that the payment option cannot be removed at this time when i try to remove it. I then read somewhere that it was because my account still had gold on it, so i try and use "Upgrade/manage account" to remove live but then i only get options to buy more Gold or redeem a code.
Is there a way to just remove the card options or to just delete the account entirely?
PS i cant log into my account on my xbox because "Your Xbox LIVE membership information isnt valid" even though i have membership still on the account.