i am having trouble with my xbox live account as when i try to sign in it says my console cant connect to xbox live but when i text my network connection it says everything is working fine. i also get the error code 80151909 so i searched it and found what to do but when i go to try and download my account again it says it cant connect to xbox live to do it. And i even if that work i do already have my account download so i don't think it would of let me. Is there any reason to why my xbox can't connect to xbox when the network connection test says it can
May 10, 2024
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January 12, 2024
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80151909
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Me too
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Greetings UprootedPilot!
Let's try with a few steps and see if we're able to get you up and running again.
Clear Xbox system cache.
- Press the Guide button on your controller, go to Settings, and select System Settings.
- Select Storage or Memory.
- Highlight any storage device, and then press Y on your controller.
- Select Clear System Cache.
- Repeat this process 3 times in a row.
Now, let's try and giving your profile a redownload as follows:
- Optional: Copy your Gamertag over to an Xbox 360 formatted USB drive for safe keeping.
- Delete your profile ONLY (do NOT delete profile and items).
- Restart your console.
- Download your profile.
Post back and let us know how that goes and we'll go from there.
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Question Info
Last updated August 18, 2021 Views 12 Applies to: