[Closed/Solved] Laptop has started to freeze lately with nearly no programs running
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Hi,
This issue could occur due to third party application installed on the laptop.
Before we proceed further, let’s check if there are events under Event viewer that are leading to such issues on the laptop. Refer to the link:
http://windows.microsoft.com/en-in/windows7/what-information-appears-in-event-logs-event-viewer
In the meantime, let’s follow the steps to try and fix the issue:
Step 1:
Check if you find the same issue in safe mode with networking. Refer to the link to boot the computer in safe mode with networking:
“Start your computer in safe mode”
Check if you still face the same issue. If not, proceed to step 2.
Step 2:
Let’s place the computer in a clean boot state and find out the application that is causing this issue.
Refer to the link to place the computer in a clean boot state:
“How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8”
Refer to the section “Windows 7 and Windows Vista”
You can refer to the section “How to determine what is causing the problem by performing a clean boot” to check for the application or program that is causing this issue:
http://support.microsoft.com/kb/929135
Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
Please get back to us with the status of this issue.
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Question Info
Last updated August 5, 2018 Views 1,399 Applies to: