how do I add missing etc folder to windows 7 ?

I have been told by technicians at Norton security that I should have an 'etc folder' in my c drive. This should be there automatically for windows 7 but it ain't.

Any ideas how to get this etc folder installed ??

Then the, "technicians at Norton security" were high on something or figured you were and they could easily distract you with a snipe hunt.  *grin*

Get rid of Norton.  Anything and everything made by Norton.

As far as AntiVirus - the free ones are fine: Avira, AVG, Avast

You could spend ~60USD for two years of eSET NOD32 AntiVirus (not the suite - just the AntiVirus product) and that would be more than worth it.

In your case, here is what I suggest...

Pick a product other than Norton and/or McAfee.  Get it.

Uninstall the Norton stuff (use their removal tool from here.)

After a reboot - install your new product and update it after the install.

Perform a full scan with it.

Then - just to make sure you started out on the right foot...

Check for malware:

Download, install, run, update and perform full system scans with the following two applications:

• MalwareBytes (FREE)
• SuperAntiSpyware (FREE)

Removing everything they find. Rebooting when needed. (You can uninstall one or both when done.)

Then perform an online scan with the eSet Online Scanner.  Remove anything it finds.

Reboot.

The only etc folder in Windows 7 is C:\Windows\System32\drivers\etc

Check for yourself whether it is there.

What exactly is the problem you are experiencing?