Recently, we’ve had a number of users report that they’ve had difficulty getting Edge extensions to install properly from the Windows Store. We are actively looking into this problem to identify any solutions. One way you can help us is by sending in diagnostic information and other feedback to our Windows Store engineering team, so we better understand some of the issues users are encountering in the field.
We will need two error logs from your PC: LicensingDiag and WSCollect.
Collecting LicensingDiag logs:
Should you encounter problems with licensing, launching or installing apps from the Windows Store then you should run the licensingdiag.exe tool.
1. To run licensingdiag.exe, open an elevated command prompt and enter the following command by replacing <file path> with your preferred directory location
Licensingdiag.exe -log <file path>\license.cab
This will create a CAB file in your selected directory.
2. Attach the CAB file to the email, and send it with the details below to Win10Store at Microsoft dot com.
Collecting WSCollect logs:
We will need you to collect logs from your computer or device using the WSCollect.exe tool.
1. To run WSCollect.exe, open an elevated command prompt. This will create a CAB file and save it to the desktop.
1. Attach the CAB file to the email, and send it with the details below to Win10Store at Microsoft dot com.
Sending the Logs
When sending the logs back to us, please include as much detail as you can. Some of the details may include:
· The approximate date and time you last saw the issue.
· The OS version. (you can find this by entering msinfo32 at the command prompt)
· Your CV data and Store version (this can be found under Settings > About this app)
· Whether the Store app disappears or just gets stuck on the splash screen (shopping bag icon)
· Whether you see the spinning progress icon while the splash screen is showing
· Anything else you think might be helpful (e.g. steps you’ve already tried, wireless or wired network connectivity, hardware configuration, etc.)
-Mark from the Windows Store Quality Team
